Digital Content and Operations Lead
Vor 2 Tagen
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
As the Digital Content and Operations Lead you will be a key member of the Digital Content and Services team within BEX. You will be responsible for managing and supporting digital content delivery, services, and platform governance (e.g., Veeva, AEM, E-wizard). This includes designing services together with product owners, planning their rollout and implementation, designing scale up place, monitoring progress through related KPIs, and ensuring seamless service delivery across global, regional, and affiliate levels. You will also collaborate with other departments within Roche such as: Global Pharma Strategy, US, Pharma International, Product Development and Medical Affairs and other stakeholders while leading a service delivery team composed of internal and external resources. The role requires understanding and working with next-generation technology to optimize the end-to-end process
The Digital Content and Operations Lead role is part of the Business Excellence - IXO - Digital Execution team and focuses on managing specific areas within 'The Lab,' a hub for content management, production, campaign execution, and digital services. The Lab supports global and 140 different affiliates in delivering high-quality content efficiently and cost-effectively, and has approximately 480 members across 10+ locations.
The Opportunity
- You understand, design, implement, scale, monitor, and optimize various digital services e.g. web, email, SEO, paid, Creative, medical copywriting, translation, etc
- You develop and implement sustainable service standards to improve performance and enhance the Lab customer experience.
- You continuously improve service models by collecting feedback, and identifying root causes to optimize services. Maximize budget utilization by introducing next-generation technologies e.g. GEN AI
- You drive adoption of the Lab, optimizing costs and achieving OPEX savings.
- You provide digital content best practices and monitor content KPIs at affiliate and disease area levels.
- You analyze content-creation processes to optimize service delivery.
- You act as a subject matter expert on Digital Asset Management (DAM), including design, workflow, metadata, governance, and tools.
- You lead engagement with agency partners to embed DAM practices and behaviors.
- You identify training needs, create and conduct trainings, and close knowledge gaps to ensure effective process adoption.
- You partner with key stakeholders to align on content strategy, planning, and production.
- You manage and resolve critical service incidents, ensuring effective communication and post-incident reviews.
- You build and implement processes to ensure service continuity and team performance.
- You coach and empower team members, fostering a collaborative and motivating work environment.
Who You Are
You are a visionary, architect, catalyst, and coach who nurtures people, processes, and structures to drive digital transformation and deliver impactful customer engagement. You have a start-up mentality and encourage experimentation while mentoring teams to succeed in a fast-paced environment. You are extremely collaborative, can navigate complexity and have the power to influence without authority.
- Proven experience within digital content management, operations, and service design and delivery.
- Digital marketing experience, preferably in healthcare or consumer goods. Agency and consulting experience will be beneficial.
- Passion for next-generation technology and its application within marketing and sales
- Strong track record of partnering with multiple stakeholder groups and delivering high-quality content and services across geographies and cultures.
- Expertise in Content Management tools like Veeva Vault PromoMats and other Digital Asset Management systems.
- Bachelor's degree in business or a quantitative field; advanced degree preferred.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Basel is the headquarters of the Roche Group and one of its most important centres of pharmaceutical research. Over 10,700 employees from over 100 countries come together at our Basel/Kaiseraugst site, which is one of Roche`s largest sites. Read more.
Besides extensive development and training opportunities, we offer flexible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees also benefit from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events.
We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.
Roche is an Equal Opportunity Employer.
-
Digital Content and Operations Lead
Vor 7 Tagen
Basel, Schweiz Roche VollzeitRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Digital Content and Operations Director
Vor 6 Tagen
Basel, Schweiz Roche VollzeitRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Digital Content and Operations Director
Vor 4 Tagen
Basel, Schweiz F. Hoffmann-La Roche Gruppe VollzeitRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Digital Content and Operations Director
Vor 6 Tagen
Basel, Schweiz F. Hoffmann-La Roche Gruppe VollzeitRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Digital Operations Expert
vor 1 Tag
Basel, Basel-Stadt, Schweiz Roche VollzeitAt Roche, we are dedicated to fostering diversity, equity, and inclusion. Our approach to healthcare is centered around the communities we serve. In a world where healthcare is increasingly global, we believe that diversity is key to success. We strive to create an inclusive environment that values individuality and exceptional care.The PositionWe are...
-
Content and Service Manager
vor 1 Tag
Basel, Basel-Stadt, Schweiz Roche VollzeitFostering diversity, equity, and inclusion is at the core of Roche's approach to healthcare. We recognize the importance of understanding people's varied healthcare needs and strive to create an inclusive environment that values individuality and exceptional care. As a leading research-focused healthcare group, we are committed to driving digital...
-
Head of Digital Communications and Content
vor 23 Stunden
Basel, Schweiz Bank For International Settlements Vollzeit**Purpose of the job**: Communications sits at the heart of what the BIS does. We seek to position the BIS in media and digital channels as an influential voice on central bank issues, including monetary policy, financial stability and innovation. By doing so we enable the Bank to build trust with stakeholders, broaden its global engagement and shape the...
-
Head of Digital Communication Channels and Content
vor 23 Stunden
Basel, Schweiz Bank For International Settlements Vollzeit**Purpose of the job**: Communications sits at the heart of what the BIS does. We seek to position the BIS in media and digital channels as an influential voice on central bank issues, including monetary policy, financial stability and innovation. By doing so we enable the Bank to build trust with stakeholders, broaden its global engagement and shape the...
-
Roche Digital Health Operations Lead
vor 1 Tag
Basel, Basel-Stadt, Schweiz Roche VollzeitJob DescriptionWe are seeking a senior operations leader with a proven track record of integrating digital health technology into operating models. This role will establish and scale a high-performing Digital Biomarker clinical integration capability for patient-centric digital health solutions in clinical trials.The ideal candidate should have extensive...
-
Digital Content Manager
Vor 7 Tagen
Basel, Schweiz CTC Resourcing Solutions Vollzeit**The Life Science Career Network** Our client is a leading global player in the Pharmaceutical industry with global headquarters in **Basel**, **Switzerland**. They are undergoing a transformation with respect to culture and outside perception. The organisation focusses on novel therapies in Oncology and Ophthalmology and is also currently developing a...
-
Digital Operations Manager
Vor 2 Tagen
Basel, Schweiz MCH VollzeitJob ID 543 **Your responsibilities**: - Managing, maintaining and helping to update the operational model of the marketplace - Contributing in the implementation of the digital sales strategy - Defining and own the supply-side workflow, including suppliers' requests, listing submission & qualification - Managing the gallery acquisition process for the...
-
Digital Content Manager
Vor 7 Tagen
Basel, Schweiz ELAN Personal AG VollzeitOur long-standing client is a global biotechnology and pharmaceutical company. For the location in Basel we are looking for a **Digital Content Manager (M/F/d) 100%**: **Background**: The Digital Content manager is responsible to maximize customer engagement for Innovative Medicines Switzerland through the use of the available online channels. The role...
-
Spezialist in Für Digital Marketing
vor 1 Woche
Basel, Schweiz digital organizing VollzeitFür die Verstärkung unseres Teams suchen wir eine*n: **Spezialist*in für Digital Marketing & Social Media**:** Pensum**: 60-80% **Eintritt**: Nach Vereinbarung Menschen digital für einen neuen Energy Drink oder eine exotische Reisedestination zu begeistern, ist eine Sache. Du möchtest stattdessen aber lieber progressive Organisationen und Bewegungen...
-
Head of Content Marketing
vor 1 Woche
Basel, Schweiz Avaloq VollzeitCompany Description** Writing the future. Together.** Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow. Job Description** Your team** You will be working in an international team of diverse, energetic and highly skilled financial and technology marketers who...
-
Digital Content Producer
Vor 5 Tagen
Basel, Schweiz Herzog & de Meuron VollzeitHerzog & de Meuron is an international architectural practice based in Basel with studios in Berlin, Munich, London, Paris, Copenhagen, Hong Kong, New York and San Francisco. Our team of over 500 collaborators develops projects of all scales across Europe, the Americas and Asia. For our Basel office, we are seeking a Digital Content Producer, with immediate...
-
Digital Content Manager
Vor 2 Tagen
Basel, Schweiz MCH VollzeitJob ID 533 **Your responsibilities**: - Plan and manage all targeted content for the marketplace - Help develop a web content strategy - Cooperate with the other internal teams to create web content and monitor its effectiveness over time - Maintain a content marketing calendar to schedule creation and delivery of content throughout the year - Use target...
-
Visual Content Coordinator
vor 20 Stunden
Basel, Basel-Stadt, Schweiz Tally Weijl VollzeitAbout UsTally Weijl is a Gen Z fashion brand with a bold and youthful approach to empowering individuals to express their unique style. We're seeking an Influencer & Brand Image Manager to join our team in Basel and lead our content and influencer strategies. This role combines influencer marketing with brand image execution, ensuring cohesive visual...
-
Content Marketing Manager
Vor 2 Tagen
Basel, Schweiz Genedata AG VollzeitContent Marketing Manager (Scientific & Commercial)Genedata transforms data into intelligence with innovative software solutions that incorporate extensive biopharma R&D domain knowledge. Multinational biopharmaceutical organizations and cutting-edge biotechs around the globe rely on Genedata to digitalize and automate data-rich and complex R&D processes....
-
Digital Biomarker Clinical Integration Lead
Vor 2 Tagen
Basel, Schweiz Roche VollzeitRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Digital Biomarker Clinical Integration Lead
Vor 2 Tagen
Basel, Schweiz F. Hoffmann-La Roche Gruppe VollzeitRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
