Digital Operations Expert

vor 1 Tag


Basel, Basel-Stadt, Schweiz Roche Vollzeit

At Roche, we are dedicated to fostering diversity, equity, and inclusion. Our approach to healthcare is centered around the communities we serve. In a world where healthcare is increasingly global, we believe that diversity is key to success. We strive to create an inclusive environment that values individuality and exceptional care.

The Position

We are seeking a visionary leader to join our Digital Content and Services team within BEX. As the Digital Content and Operations Lead, you will play a crucial role in managing digital content delivery, services, and platform governance. Your responsibilities will include designing services with product owners, planning their rollout and implementation, monitoring progress through related KPIs, and ensuring seamless service delivery across global, regional, and affiliate levels.

Key Responsibilities
  • Manage and support digital content delivery, services, and platform governance
  • Design services with product owners and plan their rollout and implementation
  • Monitor progress through related KPIs and ensure seamless service delivery
  • Collaborate with other departments within Roche, such as Global Pharma Strategy, US, Pharma International, Product Development, and Medical Affairs

The Opportunity

This role offers a unique chance to drive digital transformation and deliver impactful customer engagement. You will have the opportunity to work with next-generation technology to optimize end-to-end processes. As the Digital Content and Operations Lead, you will be responsible for developing and implementing sustainable service standards to improve performance and enhance the Lab customer experience.

Your Profile
  • Proven experience in digital content management, operations, and service design and delivery
  • Digital marketing experience, preferably in healthcare or consumer goods
  • Passion for next-generation technology and its application within marketing and sales
  • Strong track record of partnering with multiple stakeholder groups and delivering high-quality content and services across geographies and cultures


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