Laboratory Systems Support Expert
vor 20 Stunden
About the Role
">We are seeking a skilled System Process Specialist to join our team at Randstad. As a member of our support and continuous improvement structure, you will play a critical role in ensuring the smooth operation of our laboratory systems.
">The successful candidate will possess excellent technical skills, including experience with systems administration, support of laboratory systems, and computerized system validation. Fluency in German and English is a must.
">You will be responsible for providing end-user-support for laboratory systems, being accountable for assessing and releasing system support, handling on-call duties, and acting as a personal contact person for key and end-users.
">In addition to these responsibilities, you will also be expected to:
">- ">
- Log incidents/requests into a ticket system">
- Triage, prioritize, and perform root cause analysis in problem management">
- Resolve or forward incidents/requests based on individual knowledge or knowledge articles">
- Coordinate end-user groups and escalation management">
- Distribute application issues">
- Validate resolution proposals">
- Cooperate with the second-level support team during analysis of reported incidents">
- Communicate and coordinate end-user activities during major incidents">
- Interface monitoring">
- Support execution of system actions">
- Support implementation of new systems and equipment">
- Continuous improvement of laboratory systems">
- Regular exchange with the support network and business process experts on support cases, best practices, and process improvement proposals with network relevance">
- Help end-users submit new ideas for process improvements">
- Describe the full lifecycle of an integrated change process to business processes with system impact">
- Support processes & tools for laboratory systems">
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
">If you are passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact, we encourage you to apply for this exciting opportunity.
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