System Process Specialist
vor 17 Stunden
Job Description
">As a System Process Specialist, you will be acting as a 1-Stop-Shop and part of the support and continuous improvement structure. You will collaborate with the Business Community, acting as a trusted adviser of the end-user/key-user as well as a bridge between the end-user and other roles in the Informatics support layers.
">In projects, you can also represent the interests of the systems user group and have the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas.
">You will be responsible for providing end-user-support for laboratory systems, being accountable for assessing and releasing system support, handling on-call duties, and acting as a personal contact person for key and end-users.
">Furthermore, you will log incidents/requests into a ticket system, triage, prioritize, and perform root cause analysis in problem management. You will resolve or forward incidents/requests based on individual knowledge or knowledge articles.
">Your tasks will also include coordination of end-user groups and escalation management, distribution of application issues, validation of resolution proposals, and cooperation with the second-level support team during analysis of reported incidents.
">Additionally, you will communicate and coordinate end-user activities during major incidents, interface monitoring, support execution of system actions, and support implementation of new systems and equipment.
">You will continuously improve laboratory systems, regularly exchange with the support network and business process experts on support cases, best practices, and process improvement proposals with network relevance.
">Lastly, you will help end-users submit new ideas for process improvements, describe the full lifecycle of an integrated change process to business processes with system impact, and support processes & tools for laboratory systems.
">Required Skills and Qualifications
">- ">
- Rlevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field">
- 3+ years of professional experience in complex business environments">
- Knowledge and experience in systems administration and support of laboratory systems">
- Knowledge and experience in Windows Server, Active Directory, and Client operating systems">
- Knowledge and experience in Computerized System Validation">
- Knowledge and experience in Network topology">
- Fluency in German and English (spoken and written)">
- Good communication skills">
- Service-oriented attitude">
- Team player">
Benefits
">We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
">If you are passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact, we encourage you to apply for this exciting opportunity.
">Our ideal candidate is a customer-focused individual with the aspiration to deliver high-quality support in a GMP Lab environment.
">As a System Process Specialist, you will have the chance to work independently within guidelines while receiving minimal guidance.
">Please upload your degree certificate as well as the latest reference letter.
">CVs should be uploaded in English/German.
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