Technical Support Specialist
vor 8 Stunden
A leading pharmaceutical company in Basel is seeking a Technical Support Specialist with expertise in German and English. This individual will act as a digital enabler for business colleagues, creating and resolving incidents within allocated timelines.
The ideal candidate will have 0-2 years of experience in desktop support or a similar IT role, with innovative problem-solving skills and a highly accountable mindset.
Key responsibilities include:
- Acting as a digital enabler for business colleagues
- Create, resolve and close incidents/service requests within allocated timelines
- Support IT hardware lifecycle management processes
- Drive user experience and promote best practices
The successful candidate will be passionate about the digital workplace, fluent in both German and English (B2 writing skills), and possess basic understanding of Windows and Mac OS environments, desktop hardware, software applications, and networking fundamentals.
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