System Process Specialist for Laboratory Systems

vor 12 Stunden


Basel, Basel-Stadt, Schweiz Randstad Vollzeit
Job Overview

At Randstad, we are seeking a highly skilled and experienced System Process Specialist to join our team. As a System Process Specialist, you will be responsible for providing end-user support for laboratory systems, ensuring the smooth operation of these systems, and collaborating with various stakeholders to resolve issues and improve processes.

Key Responsibilities:
- Provide end-user support for laboratory systems, including troubleshooting, root cause analysis, and resolution of incidents and requests.
- Collaborate with business users, IT teams, and other stakeholders to ensure seamless communication and issue resolution.
- Coordinate and facilitate end-user groups, escalating issues as necessary.
- Distribute application issues and non-application issues that cannot be solved by you, or based on catalog, to 2nd level support.
- Validate resolution proposals and perform necessary tests in case tests are required on request of 2nd-level support.
- Cooperate with 2nd level support team during analysis of reported incidents.
- Communicate and coordinate End User activities if there is a major incident.

Requirements:
- Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field.
- 3+ years of professional experience in complex business environments.
- Knowledge and experience in systems administration and support of laboratory systems.
- Knowledge and experience in Windows Server, Active Directory, and Client operating systems.
- Knowledge and experience in Computerized System Validation.
- Knowledge and experience in Network topology.
- Fluency in German and English is a must (spoken and written).
- Good communication skills.
- Service-oriented attitude, being able to communicate with our customers, also in emergencies.

What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a leading company in the industry.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.

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