ITSM Process Consultant
vor 6 Stunden
About Us
">At Randstad, we believe that people are our greatest asset. We strive to create a workplace culture that values diversity, inclusion, and collaboration.
">As a System Process Specialist, you will have the opportunity to work closely with our clients and stakeholders, providing expert technical support and guidance.
">We are committed to providing our employees with ongoing training and development opportunities, helping them to build their skills and advance their careers.
">We are looking for a highly motivated and experienced System Process Specialist to join our team. The successful candidate will have excellent technical skills, strong communication and problem-solving abilities, and a passion for delivering exceptional customer service.
">Key responsibilities of the role will include:
">- ">
- Providing end-user-support for laboratory systems">
- Being accountable for assessing and releasing system support">
- Handling on-call duties">
- Acting as a personal contact person for key and end-users">
- Logging incidents/requests into a ticket system">
- Triage, prioritizing, and performing root cause analysis in problem management">
- Resolving or forwarding incidents/requests based on individual knowledge or knowledge articles">
- Coordinating end-user groups and escalation management">
- Distributing application issues">
- Validating resolution proposals">
- Cooperating with the second-level support team during analysis of reported incidents">
- Communicating and coordinating end-user activities during major incidents">
- Interface monitoring">
- Support execution of system actions">
- Support implementation of new systems and equipment">
- Continuous improvement of laboratory systems">
- Regular exchange with the support network and business process experts on support cases, best practices, and process improvement proposals with network relevance">
- Helping end-users submit new ideas for process improvements">
- Description the full lifecycle of an integrated change process to business processes with system impact">
- Support processes & tools for laboratory systems">
We would welcome applications from qualified candidates who are passionate about delivering exceptional customer service and making a meaningful impact in the field of Information (IT) and Automation Technology (OT).
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