Content and Service Manager
vor 1 Tag
Fostering diversity, equity, and inclusion is at the core of Roche's approach to healthcare. We recognize the importance of understanding people's varied healthcare needs and strive to create an inclusive environment that values individuality and exceptional care. As a leading research-focused healthcare group, we are committed to driving digital transformation and delivering impactful customer engagement.
The PositionWe are seeking a skilled professional to lead our Digital Content and Services team within BEX. As the Digital Content and Operations Lead, you will be responsible for managing digital content delivery, services, and platform governance. Your responsibilities will include designing services with product owners, planning their rollout and implementation, monitoring progress through related KPIs, and ensuring seamless service delivery across global, regional, and affiliate levels.
Key Responsibilities- Develop and implement sustainable service standards to improve performance and enhance the Lab customer experience
- Collaborate with other departments within Roche, such as Global Pharma Strategy, US, Pharma International, Product Development, and Medical Affairs
- Work with next-generation technology to optimize end-to-end processes
- Coach and empower team members, fostering a collaborative and motivating work environment
The Team
You will be part of a dynamic team that is passionate about driving digital transformation and delivering impactful customer engagement. Our team is comprised of talented professionals who share a passion for innovation and excellence.
Your Profile- Proven experience in digital content management, operations, and service design and delivery
- Digital marketing experience, preferably in healthcare or consumer goods
- Passion for next-generation technology and its application within marketing and sales
- Strong track record of partnering with multiple stakeholder groups and delivering high-quality content and services across geographies and cultures
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