Digital Content and Operations Director

vor 1 Tag

Basel, Schweiz Roche Vollzeit

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

As the Digital Content and Operations Director, you will be a key member of the Digital Content and Services team within BEX. You will be responsible for managing and supporting digital content delivery, services, and platform governance (e.g., Veeva, AEM, E-wizard). This includes designing services together with product owners, planning their rollout and implementation, designing scale up place, monitoring progress through related KPIs, and ensuring seamless service delivery across global, regional, and affiliate levels. You will also collaborate with other departments within Roche such as Global Pharma Strategy, US, Pharma International, Product Development and Medical Affairs and other stakeholders while leading a service delivery team composed of internal and external resources. The role requires understanding and working with next-generation technology to optimize the end-to-end process.

The Digital Content and Operations Director role is part of the Business Excellence - IXO - Digital Execution team and focuses on managing specific areas within 'The Lab,' a hub for content management, production, campaign execution, and digital services. The Lab supports global and 140 different affiliates in delivering high-quality content efficiently and cost-effectively, and has approximately 480 members across 10+ locations.

The Opportunity

  • You understand, design, implement, scale, monitor, and optimize various digital services e.g. web, email, SEO, paid, Creative, medical copywriting, translation, etc.
  • You develop and implement sustainable service standards to improve performance and enhance the Lab customer experience.
  • You continuously improve service models by collecting feedback, and identifying root causes to optimize services. Maximize budget utilization by introducing next-generation technologies e.g. GEN AI.
  • You drive adoption of the Lab, optimizing costs and achieving OPEX savings.
  • You provide digital content best practices and monitor content KPIs at affiliate and disease area levels.
  • You analyze content-creation processes to optimize service delivery.
  • You act as a subject matter expert on Digital Asset Management (DAM), including design, workflow, metadata, governance, and tools.
  • You lead engagement with agency partners to embed DAM practices and behaviors.
  • You identify training needs, create and conduct trainings, and close knowledge gaps to ensure effective process adoption.
  • You partner with key stakeholders to align on content strategy, planning, and production.
  • You manage and resolve critical service incidents, ensuring effective communication and post-incident reviews.
  • You build and implement processes to ensure service continuity and team performance.
  • You coach and empower team members, fostering a collaborative and motivating work environment.
Who You Are
You are a visionary, architect, catalyst, and coach who nurtures people, processes, and structures to drive digital transformation and deliver impactful customer engagement. You have a start-up mentality and encourage experimentation while mentoring teams to succeed in a fast-paced environment. You are extremely collaborative, can navigate complexity and have the power to influence without authority.

  • Proven experience within digital content management, operations, and service design and delivery.
  • Digital marketing experience, preferably in healthcare or consumer goods. Agency and consulting experience will be beneficial.
  • Passion for next-generation technology and its application within marketing and sales.
  • Strong track record of partnering with multiple stakeholder groups and delivering high-quality content and services across geographies and cultures.
  • Expertise in Content Management tools like Veeva Vault PromoMats and other Digital Asset Management systems.
  • Bachelor's degree in business or a quantitative field; advanced degree preferred.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Basel is the headquarters of the Roche Group and one of its most important centres of pharmaceutical research. Over 10,700 employees from over 100 countries come together at our Basel/Kaiseraugst site, which is one of Roche's largest sites. Read more.

Besides extensive development and training opportunities, we offer flexible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees also benefit from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events.

We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.

Roche is an Equal Opportunity Employer. #J-18808-Ljbffr

  • Digital Content and Operations Director

    vor 21 Stunden

    Basel, Schweiz F. Hoffmann-La Roche Gruppe Vollzeit

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Digital Content and Operations Lead

    Vor 4 Tagen

    Basel, Schweiz F. Hoffmann-La Roche AG Vollzeit

    Digital Content and Operations LeadDigital Content and Operations LeadCandidatar-se locations Basel time type Tempo integral posted on Publicado há 2 dias time left to apply Data de término: 24 de janeiro de 2025 (11 dias restantes para se candidatar) job requisition id 202412-132619Roche fosters diversity, equity and inclusion, representing the...

  • Digital Content and Operations Lead

    Vor 4 Tagen

    Basel, Schweiz F. Hoffmann-La Roche Gruppe Vollzeit

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Digital Content and Operations Lead

    Vor 2 Tagen

    Basel, Schweiz Roche Vollzeit

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Director, Content

    vor 2 Wochen

    Basel, Schweiz Novartis Vollzeit

    Your Responsibilities: Something here caught your eye? Have a read. Maybe this is the one 800 million people! That’s the number of people we reach globally. Novartis is reimagining medicine to improve and extend people’s lives, and we are finding innovative ways to expand access to our latest treatments. As a member of the Digital Content & Campaigns...

  • Digital Health Sector Operations Director

    vor 21 Stunden

    Basel, Basel-Stadt, Schweiz Page Executive Vollzeit

    **Company Overview**Page Executive is seeking an accomplished Managing Director to spearhead the operational and strategic growth of a dynamic scale-up in the digital health sector.Based in Basel, this company has established a strong foundation and is poised for significant expansion in both existing and new markets.Develop and implement strategies to...

  • Operations Director

    vor 2 Wochen

    Basel, Basel-Stadt, Schweiz Page Executive Vollzeit

    As a seasoned leader, you have the unique opportunity to drive operational excellence and propel growth for a cutting-edge digital health scale-up based in Basel.About Our CompanyWe are a dynamic and innovative company operating at the forefront of our niche, with a strong foundation and significant expansion plans in both existing and new markets.Job...

  • Digital Content Manager

    Vor 2 Tagen

    Basel, Schweiz CTC Resourcing Solutions Vollzeit

    **The Life Science Career Network** Our client is a leading global player in the Pharmaceutical industry with global headquarters in **Basel**, **Switzerland**. They are undergoing a transformation with respect to culture and outside perception. The organisation focusses on novel therapies in Oncology and Ophthalmology and is also currently developing a...

  • Director Onboard Operations

    vor 7 Stunden

    Basel, Schweiz Viking Cruises Vollzeit

    **ROLE DESCRIPTION** The Director Onboard Operations for Viking River Cruises is responsible for the onboard operations of an entire division of 32 vessels sailing along the Rhine, Main and Danube rivers. His/her responsibility is to ensure that all vessels within the division operate according to the set company Standard Operating Procedures (SOP), that...

  • Digital Innovation Director

    vor 2 Wochen

    Basel, Schweiz NonStop Consulting Vollzeit

    My Client who is one of the largest, multinational Pharmaceutical companies is looking for a Digital Innovation Director to join their team in Basel, Switzerland on a 12 month contract. My client looks for long term collaboration so not only do most contracts get offered an extension, they also tend to promote contractors which not only allows you to build...

  • Aircraft Operations Director

    vor 2 Wochen

    Basel, Basel-Stadt, Schweiz Jet aviation Vollzeit

    Job Title: Aircraft Operations DirectorJob Summary:We are seeking a highly skilled and experienced Aircraft Operations Director to lead our customer operations team. As a key member of our leadership team, you will be responsible for overseeing all aspects of customer operations, including aircraft handling, customer and employee events, customer retention,...

  • Digital Content Manager

    Vor 2 Tagen

    Basel, Schweiz ELAN Personal AG Vollzeit

    Our long-standing client is a global biotechnology and pharmaceutical company. For the location in Basel we are looking for a **Digital Content Manager (M/F/d) 100%**: **Background**: The Digital Content manager is responsible to maximize customer engagement for Innovative Medicines Switzerland through the use of the available online channels. The role...

  • Director, Digital Strategy and Enablement

    vor 2 Wochen

    Basel, Schweiz Moderna Therapeutics Vollzeit

    The Role At Moderna, we thrive on pushing past possible with the ambition to be the most impactful life science company in the world and digital is a key to achieve this. We are looking for a customer-obsessed, data-driven, digital transformation leader who has in-depth expertise in developing digital strategy, digital capability roadmaps and managing...

  • Director Team Development

    Vor 2 Tagen

    Basel, Schweiz Viking Cruises Vollzeit

    Viking is a strong and dynamic company -with a growing fleet of more than 80 river ships, nine ocean vessels, two explorer ships and a Mississippi River ship. Our guests experience all the comfort and elegance of our award-winning fleet cruising over 100 itineraries around the world. We are looking for a Director Team Development to join our HR department...

  • Director Digital Quality

    vor 7 Monaten

    Basel, Schweiz Panda International Vollzeit

    **Director Digital Quality**: **Location** - Basel, Switzerland **Business Sector** - Biotechnology **Job ref** - 22276 **Published** - about 5 hours ago **Director Digital Quality** Are you a professional with expertise in digital quality management within the Pharmaceutical and Biotechnology manufacturing industry? Join a top-tier organization in...

  • Director Clinical Operations

    vor 2 Wochen

    Basel, Schweiz Proclinical Vollzeit

    Proclinical are working with a small Oncology biotech company located in Basel, Switzerland who are are looking for a highly motivated and experienced Director of Clinical Operations to join the team. **Key Responsibilities**: - Develop and implement strategies for clinical trial operations that align with company goals and objectives - Oversee the design,...

  • Social Media and Content Creation Manager

    vor 7 Monaten

    Basel, Schweiz Bank For International Settlements Vollzeit

    **Social-Media and Content Creation Manager** Are you an experienced digital media professional ready to make a global impact? BIS is looking for a Social-Media and Content Creation Manager to craft engaging multimedia content and steer our social media strategy. Join us and use your skills to strengthen our corporate identity and employer brand. **Purpose...

  • Content Manager

    vor 1 Woche

    Basel, Schweiz Experis Vollzeit

    **Content Manager** **On behalf of our client, a leading Pharmaceutical company in Basel, Switzerland, we are looking for a very Content Manager who can jump in and start immediately to proactively move the project forward.** **Linkedin**:Elaine Kanwar** **Starting date**: asap **Duration of the contract**: 18 months (extension possible) **Location**:...

  • Director Clinical Operations

    Vor 4 Tagen

    Basel, Schweiz Ultragenyx Pharmaceutical Inc. Vollzeit

    **Why Join Us?** - Be a hero for our rare disease patients_ - _ Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth - so employees can thrive in all areas of their lives, in and...

  • Digital Content Producer

    vor 6 Stunden

    Basel, Schweiz Herzog & de Meuron Vollzeit

    Herzog & de Meuron is an international architectural practice based in Basel with studios in Berlin, Munich, London, Paris, Copenhagen, Hong Kong, New York and San Francisco. Our team of over 500 collaborators develops projects of all scales across Europe, the Americas and Asia. For our Basel office, we are seeking a Digital Content Producer, with immediate...