Aircraft Operations Director
Vor 3 Tagen
Job Summary:
We are seeking a highly skilled and experienced Aircraft Operations Director to lead our customer operations team. As a key member of our leadership team, you will be responsible for overseeing all aspects of customer operations, including aircraft handling, customer and employee events, customer retention, quality control, environmental, health and safety compliance.
About Us:
Jet Aviation has been a leader in the aviation industry since 1967, with a reputation for delivering exceptional service and luxury experiences to our customers. We have a global presence, with over 50 locations worldwide, and employ over 4,000 dedicated professionals who share our passion for aviation.
Your Mission:
As an Aircraft Operations Director, your primary goal will be to create unforgettable customer experiences while building and leading a dedicated team. You will oversee all customer-related activities, ensuring smooth operations and exceptional customer satisfaction.
Team Development:
You will mentor, develop, and inspire a team of professionals, providing them with the training and tools they need to succeed. You will also drive engagement through recognition, coaching, and team-building activities.
Stakeholder Management:
You will support and engage with local senior management to develop and maintain customer experience events and local employee events.
Strategize & Innovate:
You will develop customer service strategies that elevate satisfaction and loyalty. You will collaborate with local airport authorities and internal teams to enhance the overall customer journey.
Drive Performance:
You will manage budget, track KPIs, conduct competitive analysis, and implement improvements to exceed targets.
Champion Safety:
You will lead by example, ensuring compliance with safety and environmental regulations.
About You:
We are looking for a highly motivated and experienced professional with a degree in hospitality, hotel management, or aviation background. You should have a minimum of 3-5 years of leadership experience in luxury, hospitality, or aviation sectors. You must possess exceptional leadership skills, excellent communication skills, and the ability to build relationships across all levels of an organization. You should also be committed to exceeding customer expectations at every touchpoint and have proven ability to manage budgets and performance metrics. Fluency in English (written and spoken) is required.
Benefits:
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits, bonuses, and opportunities for professional growth and development.
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