Sales Force Effectiveness Manager

vor 5 Monaten

Luzern, Schweiz MSD Vollzeit

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

The Sales Force Effectiveness Manager is responsible for sales force effectiveness initiatives, related analytics and segmentation and targeting efforts, ensures compliance for primary market research projects and supports Salesforce Marketing Cloud analytics.

**Main Responsibilities**:

- Drives Sales Force Effectiveness (SFE) projects and related analytics (call activity, customer engagement, sales performance, digital engagements etc.), and provides actionable insights to key stakeholders
- Responsible for customer segmentation and targeting process and is consultant to business. Utilize data analytics and market insights to identify and prioritize high-value customer segments
- Market research point of contact to ensure local compliance and pharmacovigilance requirements are met. Supports market research vendor selection and evaluation
- Leads implementation of (SFE) related Veeva CRM projects
- Supports business in CRM data analytics in close collaboration with data analytics team
- Point of contact for Compliance within Commercial Operations team
- Aligns and works closely with regional Sales Force Effectiveness, Commercial Operations and Digital teams

**Your Profile**:

- Degree in Economics, Marketing, Computer Science, Information System Management or equivalent would be strongly preferred
- Previous work experience and operational know-how in working with CRM, marketing cloud (preferably Salesforce and Veeva) and enterprise Business Intelligence tools (e.g. QlikSense, Power BI)
- Excellent analytical skills, with the ability to derive insights from complex data sets and translate them into actionable recommendations
- Proficiency level skills in MS Excel and experience in data analytics programming languages preferred (e.g. R, Python, SQL)
- Excellent project management and coordination skills combined with a proven track record of “getting things done”
- Experience in managing primary market research projects would be an asset
- Fluency in English and German
- Relevant experience in pharmaceutical industry and/or medical device industry is an asset
- Able to work with cross-functional agile teams
- Stress-resistant and used to working with deadlines
- Able to communicate with peers and senior management in a concise and persuasive manner

Our Marketing team are passionate about bringing our medicines and vaccines to our customers around the world. Through digital listening and patient analytics, we are able to understand our customers’ needs and strive to provide solutions to meet them.

**THE COMPANY**

Our company has had a presence in Switzerland since 1963. With a regional office and manufacturing/packaging facility, Lucerne is considered the center of operations. Approximately 1,000 people work collaboratively at the four Lucerne locations (Tribschenstrasse, Citybay, Schachen and Kriens). A fifth location has been recently established in Zurich, aimed at accelerating the development and commercialization of many of our company’s medicines and vaccines, which supports our mission to save and improve lives around the world. The new location has a target date of 2021 for operational readiness. We are proud to be certified as a “Top Employer Switzerland” and “Top Employer Europe” showing the company’s commitment to our employees and the community around us.

The Switzerland Head Office of our company’s Swiss Subsidiary is based in Lucerne's city centre. Located in the heart of the city, employees work collaboratively across many departments including commercial, market access, medical affairs, clinical research, regulatory affairs, and policy & communications.

**Who we are **

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

**What we look for **

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

We are proud to

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