Technical Customer Service Specialist

vor 2 Monaten


Allschwil, Schweiz SKAN AG Vollzeit

Responsibilities

First point of contact for our customers in the Customer Service department to recognise and solve problems with and for customers Independent support of the customer service hotline and the mail account for customers for all pre-/after-sales enquiries Tracking tickets and workflow of tasks in the CRM system Analysing tickets before and after implementation based on service reports Processing and resolving technically complex customer complaints worldwide and interculturally Compiling solution documents from various sources in a knowledge database Close cooperation with all SKAN departments, SKAN subsidiaries and third parties Representation of Customer Services at FAT, trade fairs and other events Travelling > 25% 

Hardskills

Solid full-time professional experience in technical service and customer service Profound, practical knowledge in the organisation, maintenance and repair of machines and systems Working in GMP-regulated environments Very good knowledge of German and English

Softskills

Customer and solution-orientated way of thinking Good communication skills Stress resistance and a professional approach to complaints management Willingness and curiosity to familiarise yourself with new technologies

We offer you

An open and collegial corporate culture Room for ideas Participation in sports and leisure activities Support through further training, especially at our SKAN Academy Intensive and job-orientated induction training Short decision-making processes and flat hierarchies Open communication policy 5 weeks holiday and the possibility of additional days off

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