Technical Customer Service Specialist
vor 2 Monaten
Responsibilities
First point of contact for our customers in the Customer Service department to recognise and solve problems with and for customers Independent support of the customer service hotline and the mail account for customers for all pre-/after-sales enquiries Tracking tickets and workflow of tasks in the CRM system Analysing tickets before and after implementation based on service reports Processing and resolving technically complex customer complaints worldwide and interculturally Compiling solution documents from various sources in a knowledge database Close cooperation with all SKAN departments, SKAN subsidiaries and third parties Representation of Customer Services at FAT, trade fairs and other events Travelling > 25%Hardskills
Solid full-time professional experience in technical service and customer service Profound, practical knowledge in the organisation, maintenance and repair of machines and systems Working in GMP-regulated environments Very good knowledge of German and EnglishSoftskills
Customer and solution-orientated way of thinking Good communication skills Stress resistance and a professional approach to complaints management Willingness and curiosity to familiarise yourself with new technologiesWe offer you
An open and collegial corporate culture Room for ideas Participation in sports and leisure activities Support through further training, especially at our SKAN Academy Intensive and job-orientated induction training Short decision-making processes and flat hierarchies Open communication policy 5 weeks holiday and the possibility of additional days off-
Customer Service Agent 80-100%
vor 2 Wochen
Allschwil, Schweiz SKAN AG VollzeitFounded in 1968, **SKAN** is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories. **Responsibilities**: - Processing of customer inquiries -...
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Customer Service Agent 80-100%
vor 2 Wochen
Allschwil, Schweiz SKAN AG VollzeitFounded in 1968, **SKAN** is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories. **Responsibilities**: - Processing of customer inquiries -...
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Customer Service Specialist I
vor 3 Wochen
Allschwil, Schweiz Thermo Fisher Scientific Vollzeit: 1 Timely Processing of supplier invoices Assign supplier invoices with the correct booking allocation Ensure and co-ordinate with Finance on time payments to the suppliers Ensure cash-discount deduction from the invoice if applicable Co-ordinate pre- payments with Finance 2 Timely Processing of client invoices Prepare and verify documents required...
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Customer Service Specialist I
vor 2 Wochen
Allschwil, Schweiz Thermo Fisher Scientific Vollzeit: 1 Timely Processing of supplier invoices Assign supplier invoices with the correct booking allocation Ensure and co-ordinate with Finance on time payments to the suppliers Ensure cash-discount deduction from the invoice if applicable Co-ordinate pre- payments with Finance 2 Timely Processing of client invoices Prepare and verify documents required...
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Customer Service Specialist I
vor 16 Stunden
Allschwil, Basel-Land, Schweiz Thermo Fisher Scientific Vollzeit: 1 Timely Processing of supplier invoices Assign supplier invoices with the correct booking allocation Ensure and co-ordinate with Finance on time payments to the suppliers Ensure cash-discount deduction from the invoice if applicable Co-ordinate pre- payments with Finance 2 Timely Processing of client invoices Prepare and verify documents required...
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Customer Service Specialist I
vor 1 Monat
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vor 13 Stunden
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Technischer Customer Service Spezialist
vor 2 Wochen
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vor 4 Wochen
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vor 2 Monaten
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QA Specialist
vor 4 Wochen
Allschwil, Schweiz ThermoFisher Scientific VollzeitJob Description Quality Assurance Specialist, Quality Assurance Post-Approval Job Summary: The QA Specialist, as a member of the QA Post-Approval team, is responsible for the quality review and approval of executed batch records, certificate of packaging and supporting documentation according to customer and regulatory requirements (including Good...
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Technical Instructor
Vor 4 Tagen
Allschwil, Schweiz SKAN AG Vollzeit**Responsibilities**: - Conducting workshops in the technical area in the internal SKAN Academy - Support with technical training - Induction of new field and commissioning & qualification engineers (internal & external) - Contact person for technical questions - Supporting the departments in their daily business as Field and Commissioning & Qualification...
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Customer Service Support 80
vor 14 Stunden
Allschwil, Basel-Land, Schweiz Batterman Consulting Basel AG VollzeitUnser KundeUnser Kunde, die Merz Pharma (Schweiz AG) mit Sitz in Allschwil (BL), ist ein führender Spezialist in der Pharmabranche und zeichnet sich durch sein Streben nach innovativen, bedürfnisgerechten Gesundheitsprodukten und kontinuierlicher Weiterentwicklung in Technologien und Dienstleistungen aus. Als Teil der Merz Group bietet das Team...
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Customer Service Specialist I
vor 1 Monat
Allschwil, Schweiz Thermo Fisher Scientific Vollzeit: Management of purchase orders to comparator suppliers Generate BB-Nos. and product specifications Double check content of documents received in order to issue Purchase Order to suppliers in GPM and/or Coda Administrate purchase orders in Salesforce, set the correct status and monitor delivery times of the Purchase orders Ensure effective...
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Customer Service Specialist I
vor 2 Wochen
Allschwil, Schweiz Thermo Fisher Scientific Vollzeit: Management of purchase orders to comparator suppliers Generate BB-Nos. and product specifications Double check content of documents received in order to issue Purchase Order to suppliers in GPM and/or Coda Administrate purchase orders in Salesforce, set the correct status and monitor delivery times of the Purchase orders Ensure effective...
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Customer Service Specialist I
vor 16 Stunden
Allschwil, Basel-Land, Schweiz Thermo Fisher Scientific Vollzeit: Management of purchase orders to comparator suppliers Generate BB-Nos. and product specifications Double check content of documents received in order to issue Purchase Order to suppliers in GPM and/or Coda Administrate purchase orders in Salesforce, set the correct status and monitor delivery times of the Purchase orders Ensure effective...
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Mitarbeiter/in Customer Service Center
vor 16 Stunden
Allschwil, Basel-Land, Schweiz Viollier VollzeitMöchten Sie einen wichtigen Beitrag zum Patientenwohl und medizinischen Fortschritt leisten? Sind Sie bereit, Bewährtes laufend zu verbessern und neue Ideen umzusetzen? Dann werden Sie Teil unseres kundenorientierten, motivierten und engagierten Teams mit rund 800 Mitarbeitern. Als innovatives Schweizer Familienunternehmen im Bereich Labormedizin setzen...
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Head Export
Vor 4 Tagen
Allschwil, Schweiz SKAN AG VollzeitFounded in 1968, **SKAN** is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories. **Responsibilities**: - Disciplinary and technical management...
