Technical Customer Service Specialist
vor 2 Monaten
Responsibilities
First point of contact for our customers in the Customer Service department to recognise and solve problems with and for customers Independent support of the customer service hotline and the mail account for customers for all pre-/after-sales enquiries Tracking tickets and workflow of tasks in the CRM system Analysing tickets before and after implementation based on service reports Processing and resolving technically complex customer complaints worldwide and interculturally Compiling solution documents from various sources in a knowledge database Close cooperation with all SKAN departments, SKAN subsidiaries and third parties Representation of Customer Services at FAT, trade fairs and other events Travelling > 25%Hardskills
Solid full-time professional experience in technical service and customer service Profound, practical knowledge in the organisation, maintenance and repair of machines and systems Working in GMP-regulated environments Very good knowledge of German and EnglishSoftskills
Customer and solution-orientated way of thinking Good communication skills Stress resistance and a professional approach to complaints management Willingness and curiosity to familiarise yourself with new technologiesWe offer you
An open and collegial corporate culture Room for ideas Participation in sports and leisure activities Support through further training, especially at our SKAN Academy Intensive and job-orientated induction training Short decision-making processes and flat hierarchies Open communication policy 5 weeks holiday and the possibility of additional days off-
Customer Service Agent 80-100%
vor 2 Wochen
Allschwil, Schweiz SKAN AG VollzeitFounded in 1968, **SKAN** is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories. **Responsibilities**: - Processing of customer inquiries -...
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Customer Service Agent 80-100%
vor 1 Woche
Allschwil, Schweiz SKAN AG VollzeitFounded in 1968, **SKAN** is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories. **Responsibilities**: - Processing of customer inquiries -...
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Customer Service Specialist I
vor 3 Wochen
Allschwil, Schweiz Thermo Fisher Scientific Vollzeit: 1 Timely Processing of supplier invoices Assign supplier invoices with the correct booking allocation Ensure and co-ordinate with Finance on time payments to the suppliers Ensure cash-discount deduction from the invoice if applicable Co-ordinate pre- payments with Finance 2 Timely Processing of client invoices Prepare and verify documents required...
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Customer Service Specialist I
vor 1 Woche
Allschwil, Schweiz Thermo Fisher Scientific Vollzeit: 1 Timely Processing of supplier invoices Assign supplier invoices with the correct booking allocation Ensure and co-ordinate with Finance on time payments to the suppliers Ensure cash-discount deduction from the invoice if applicable Co-ordinate pre- payments with Finance 2 Timely Processing of client invoices Prepare and verify documents required...
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Customer Service Specialist I
vor 4 Wochen
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Technischer Customer Service Spezialist
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QA Specialist
vor 3 Wochen
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QA Specialist
vor 3 Wochen
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vor 2 Monaten
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Customer Service Specialist I
vor 4 Wochen
Allschwil, Schweiz Thermo Fisher Scientific Vollzeit: Management of purchase orders to comparator suppliers Generate BB-Nos. and product specifications Double check content of documents received in order to issue Purchase Order to suppliers in GPM and/or Coda Administrate purchase orders in Salesforce, set the correct status and monitor delivery times of the Purchase orders Ensure effective...
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Customer Service Specialist I
vor 1 Woche
Allschwil, Schweiz Thermo Fisher Scientific Vollzeit: Management of purchase orders to comparator suppliers Generate BB-Nos. and product specifications Double check content of documents received in order to issue Purchase Order to suppliers in GPM and/or Coda Administrate purchase orders in Salesforce, set the correct status and monitor delivery times of the Purchase orders Ensure effective...
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Technischer Customer Service Spezialist
vor 1 Monat
Allschwil, Schweiz SKAN AG VollzeitAuf einen BlickIn unserem 14-köpfigen Customer Service Team suchen wir für den Technischen Bereich eine erfahrene Customer Service Verstärkung. In unserem Team entwickeln und pflegen wir enge Beziehungen zu unseren Kunden, Tochtergesellschaften, Partnern und Vertretern, bauen Loyalität und Vertrauen auf und bieten unseren Kunden eine technische Beratung,...
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vor 2 Monaten
Allschwil, Schweiz SKAN AG VollzeitFounded in 1968, **SKAN** is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories. **Responsibilities**: - Disciplinary and technical management...
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Technical Obsolescence Manager 80-100%
vor 2 Monaten
Allschwil, Schweiz SKAN AG VollzeitFounded in 1968, **SKAN** is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories. **Responsibilities**: - Responsible for the global...
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Director Commissioning, Qualification and Services
vor 3 Wochen
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vor 1 Woche
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Customer Service Support 80
vor 1 Monat
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