Assistant(e) Retail Operations

vor 5 Monaten


Geneva, Schweiz CHANEL Vollzeit

Intégré(e) au sein de l'équipe Operations Retail Mode Swiss Markets, vous assistez la Directrice Merchandising et Operation Retail dans les missions de pilotage de l'activité et de reporting.

Vos principales missions sont :

Contribution à la structuration, l’harmonisation et l’amélioration de l’organisation et des process Qualite et SAV dans toutes les boutiques Swiss Market :

Sur la partie process, vous contribuez à la formalisation des process SAV pour créer une base de référence pour tous les ambassadeurs SAV de la région.

Vous partagez les supports de formation à ces process destinés à toute la communauté SAV.

Sur la partie opérationnelle, vous avez la charge de la centralisation et gestion des demandes Qualité et SAV Fashion pour répondre aux besoins des boutiques Swiss Markets :

Cas complexes

Besoins d’expertise qualité

Gestion et suivi des alertes qualité

Contribution à l’animation des communautés Qualite et SAV :

Vous participez à l’animation de la communauté des ambassadeurs :

Via les outils communautaires disponibles

En diffusant et en consolidant l’ensemble des communications avec la communauté (CHANEL & moi, pilotage des alertes qualité, évolutions de process)

Accompagner la Directrice Merchandising et Operations retail dans le déploiement et le suivi des projets SAV, retouches et des outils destinés à l’efficacité opérationnelle en boutique :

Récolter les feedbacks des Boutiques afin de proposer des axes d’amélioration

Participer à l’élaboration des plans d’actions et de déploiement des projets et nouveaux outils

Assurer la mise en place

Assurer le suivi

Analyse et interprétation des indicateurs de performance du SAV, des retouches et aux outils lies à l’efficacité opérationnelle en boutique :

Elaborer des reportings de performance SAV et Retouches et des outils liés à l’efficacité opérationnelle en boutique (RFID, Serial Number capture…)

Produire ces rapports à des fréquences régulières et en analyser les indicateurs clés.

Les communiquer à des audiences variées et contribuer à la mise en place les plans d'action associés

Dans ce contexte de mise en avant du service après-vente et de l’expérience client, vous êtes énergisé(e) par des challenges de structuration et d’animation du SAV et des outils retail boutique. Vous êtes passionné(e) par le monde du retail, du luxe et de la mode avec l’envie de vous investir pour faire ressentir à toutes nos clientes l’exigence et l’excellence que notre maison induit.

Profil

Prochainement diplômé(e) d'une Ecole de Commerce ou d’Ingénieur (Master), vous avez une première expérience en Retail, Marketing, Merchandising et/ou Finance.

Vous maîtrisez l’Anglais et le pack Office (Excel, Power Point…) et êtes reconnu(e) pour votre rigueur, votre autonomie, votre goût pour les chiffres, votre capacité d'adaptation et d’analyse. Une maitrise de l’outil Power BI est un plus.

Une convention de stage est requise pour ce stage.

Poste à pourvoir pour janvier 2025 pour 6 mois, basé à Genève.



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