Hotel Operations Director, New Builds

vor 6 Monaten

Geneva, Schweiz MSC CRUISES Vollzeit

JOB PURPOSE

The Hotel Operations Director, New Builds, is the key leader and decision maker on behalf of Operations (Hotel, Entertainment, F&B) during the development, conception, building, and introduction phases of all new shipbuilding projects. This role will lead all aspects of new builds for MSC Cruises guest operations.

KEY ACCOUNTABILITIES

•Ensure that new ships deliver guest satisfaction, onboard revenue, and expense targets;

•Guide operational decisions regarding the general design of the vessels and projects, ensuring all logistical and financial requirements are met;

•Drive the development of all new shipboard venues and programming, including but not limited to planning, financial review, establishing crew par levels, development of the positioning strategy, and meeting all budget requirements;

•Assist with the talent selection and development of all operational groups during all stages of the project;

•Act as a key gateway in the specific design (front and back of the house) of all venues, including F&B, guest services, entertainment, retail areas, gaming areas, medical facilities, all crew areas, staterooms, crew & officers cabins, public areas, etc.;

•Identify the need for additional resources & crew during the startup and inaugural period while partnering with event planning for all pre-inaugural functions, including pre-delivery events in the yard;

•Often represents VPs and department heads during the decision-making processes, taking the lead with Supply Chain, Newbuild, and the different operational sponsors for the timely definition of owners' supplies, which has implications for the life cycle of our fleet;

•Lead all projects in conjunction with Newbuild, IT and Operational groups to ensure feasibility, safety and practicality, and compile, plan and analyze the financial impact of startup projects;

•Define the allocation of spaces, lockers, and offices, as well as ensure the accuracy of the berthing arrangements. Serves as on-site lead for Operations during final building stages;

•Liaise with Yard, Newbuild office, functional support groups and shipboard management;

•Coordinate & participate in inspections during the final phase of construction to ensure work is completed professionally and accurately while adhering to the project schedule. Lead the owner's supply delivery process throughout the project. Ensure sufficient resources are assigned for the completion of all critical areas of the startup and revitalization process;

•Partner with Operations and Marketing to monitor current & future industry trends within the cruising and hospitality industries to formulate recommendations for innovative new concepts and venues;

•Lead the berthing of shoreside support teams, vendors, contractors and yard employees and supported Human Resources and shipboard management team in the planning and implementation of all training programs required for the crew during the startup period;

•Develop and lead a long-term strategic plan with Hotel Operations, Entertainment, F&B, and Newbuilding, which captures and addresses all phases of the concept, shipbuilding, and operational readiness until the project's launch. Provide regular updates and liaise weekly with the VP of Operations and other critical colleagues;

•Act as a key role in the planning and execution of all processes that are associated with Operations during the pre-post and startup phases;

•Participate in the development, planning, and execution of all revitalizations. This includes but is not limited to design, planning, financial review, establishing crew par levels, and other critical areas to ensure the success of all revitalization aspects;

•Establish and maintain effective communication with all parties involved in the revitalization, operational support and re-entering of service;

•Serve as an on-site representative for Hotel Operations. Liaises with yard, New Build team, functional support groups and shipboard management;

•Participate in inspections during the final phase of revitalization to ensure work is completed professionally and accurately whilst adhering to the project schedule.

QUALIFICATIONS (skills, competencies, experience)

•Fluent in English. Any additional language is an advantage.

•Bachelor in Business, Business Administration, Management a related field. 

•10+ years of shipboard experience in a Senior Leadership position, preferably as Hotel Director.

•5+ years in a shoreside cruise line Head office in a leading position involved with the Newbuild departments and product design.

•Team player and collaborate with the other team members and stakeholders

•Financial acumen;

•Proficient with shipboard IT systems and have a clear understanding of their interaction. 

•A proven Project Manager with a successful track record in an international environment.

•Important awareness about hotel and cruise industry trends and developments.

•Able to travel up to 75 % of the time between offices, ships and shipyards.

VISA REQUIREMENTS (if any)

•Valid Passport



  • Hotel Operations Director

    vor 6 Monaten

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE As the Brand Performance Director at MSC Cruises, you will play a pivotal role in shaping the overall guest experience across our fleet. You will be responsible for overseeing the conception, development, and execution of on-board products, and you will ensure that our cruises not only meet but exceed guest expectations. This role requires...

  • Hotel Director

    vor 5 Monaten

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE Working closely with Executives and Corporate Departments, the Hotel Director is responsible for delivering the best possible holiday experience to our guests by effectively managing the overall hotel operation onboard our ships. Acting as an ambassador for the MSC Brand Values, the Hotel Director continuously drives a guest-centric...

  • Hotel Operations Intern

    vor 4 Monaten

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE The Hotel Operations Intern supports the Project Management team and subsequently the entire Product Development team with the coordination of all Hotel Operations projects. The Project Management teams function is to prioritize, communicate, complete and measure Hotel Operations projects fleetwide. Projects will involve increasing...

  • Director, Interior Design

    vor 5 Monaten

    Geneva, Schweiz Four Seasons Hotels and Resorts Vollzeit

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Operations Manager

    vor 4 Monaten

    Geneva, Schweiz Michael Page Vollzeit

    Human Resources and Office ManagementManaging GANHRI staff, both Head Office (HO) and consultants, including coordinating and supporting recruitment processes.Onboarding new staff members.Developing adequate induction and training.Supporting employee opportunities for professional development.Managing succession planning of staff.Assisting with the...

  • Assistant to the F&B Operations Director

    vor 4 Monaten

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE MSC Procurement & Logistics is seeking a proactive intern to support our F&B Operations Director in daily administrative activities and organisation. During this internship, the trainee will have the opportunity to develop a range of professional skills that will be fundamental to their growth and career development.  Specifically: •...

  • Operations Manager

    vor 3 Monaten

    Geneva, Schweiz Michael Page - Switzerland Vollzeit

    About Our Client You are a confident leader and stakeholder manager and you bring high level relational skills, communicating comfortably in international and multi-cultural settings. You promote a positive and ethical working environment, and have a track record of success in: Managing a wide range of projects and internal functions across core business...

  • Facilities Director

    vor 7 Monaten

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE The Facilityies Director ensures the safe and efficient operation of technical and non-technical equipment within the guest and crew areas, leading the maintenance team in planning and delivering every maintenance activity on board, with the objective to minimize any possible discomfort for MSC Cruises guests and crew members. KEY...

  • Brand Performance Director

    vor 6 Monaten

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE The Brand Performance Director is the ultimate responsible of the entire guest experience on-board of the assigned MSC Cruises Ships. In line with standards set at a corporate level and our guest’s expectations, leads the definition of the on-board product, and monitors its implementation to deliver an on-board cruise experience that...

  • Director of Finance

    vor 5 Monaten

    Geneva, Schweiz Four Seasons Hotels and Resorts Vollzeit

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Directeur F&B

    vor 5 Monaten

    Geneva, Schweiz Four Seasons Hotels and Resorts Vollzeit

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Business Developer Director

    vor 2 Monaten

    Geneva, Schweiz Michael Page - Switzerland Vollzeit

    About Our Client For our client, a trust company, we are currently looking for an experienced : Business Developper Director - International Trust Company Job Description Client Solutions & International Structuring Executive Define and implement the future vision and strategy for business development in Switzerland and neighbouring jurisdictions....

  • Director Clinical Development

    vor 4 Wochen

    Geneva, Schweiz Pharmiweb Vollzeit

    Director, Clinical Development (Neurology)Job Summary:We are seeking a highly motivated and experienced Director of Clinical Development with a specialization in Neurology to lead and drive our clinical development programs. The Director will play a key role in advancing our pipeline of Neurology therapies, managing clinical trials, and contributing to the...

  • Program Director

    vor 6 Monaten

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE Job Description The Program Director is responsible for planning and implementing the MSCF Bahamas program, specifically the Super Coral Program and its Marine Conservation Center. Goal: To ensure the MSCF Bahamas program is delivered successfully in the imparted timeframe. The Program Director will report to the Secretary General...

  • Assistant Director of Finance

    vor 5 Monaten

    Geneva, Schweiz Four Seasons Hotels and Resorts Vollzeit

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Programme Support and Operations Manager, Santiago network

    vor 5 Monaten

    Geneva, Schweiz UNOPS Vollzeit

    Organizational Context/Background Information The United Nations Office for Pro... Organizational Context/Background Information The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the...

  • Sales Director

    vor 2 Monaten

    Geneva, Schweiz MKS PAMP Vollzeit

    MISSIONThe primary responsibility of this role is to manage a profitable portfolio of clients within the financial sector, including commercial banks, retail banks, private banks, central banks, and funds (ETF/ETC). This role requires a strategic approach to building and maintaining long-term client relationships, actively listening to client feedback, and...

  • Director Fundraising, University Advancement

    vor 4 Wochen

    Geneva, Schweiz FONDATION RESEAU AGA KHAN POUR LE DEVELOPPEMENT Vollzeit

    The Aga Khan University’s Advancement Office (UA) is a global division devoted to nurturing relationships and financial sustainability with the University’s community of alumni, donors, and partners. AKU is an equal opportunity employer and is committed to safeguarding and aims to adopt appropriate standards for safeguarding and promoting a...

  • Yacht Club Director

    vor 4 Monaten

    Geneva, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE The Yacht Club Director ensures the management of all aspects of the guest experience, crew development and financial performance in the Yacht Club, a unique and exclusive section of the ship. KEY ACCOUNTABILITIES • Oversees all aspects of the guest experience from Embarkation to the Butler service, Cabin, Conciergerie, Lounge...

  • Commercial Operations Manager

    vor 3 Wochen

    Geneva, Schweiz MKS PAMP Vollzeit

    MISSIONThe position's mission is to ensure the efficient, accurate, and secure management of precious metals operations for a diverse range of clients, while leading and developing a team of 10 operations professionals. The role aims to maintain high standards of operational excellence and compliance, optimize processes, enhance inter-departmental...