Brand Performance Director
vor 6 Monaten
JOB PURPOSE
The Brand Performance Director is the ultimate responsible of the entire guest experience on-board of the assigned MSC Cruises Ships. In line with standards set at a corporate level and our guest’s expectations, leads the definition of the on-board product, and monitors its implementation to deliver an on-board cruise experience that exceeds the expectations of our guests.
KEY ACCOUNTABILITIES
• Fully owns the entire guest experience, from product conception on the new buildings to the implementation across the fleet.
• Defines specifics of the product development with all departments involved, submit budget for approval, and sets time schedule for execution.
• Closely monitors the start-up phase and ensures the on-time and within budget executions of the project.
• Is the point of contact for Onboard Hotel Directors for product-related issues.
• Provides feedback to the Hotel Operations Team, F&B and Crew HR to ensure and improve the correct delivery of the product.
• Monitors the performances of the assigned ships in terms of guest satisfaction and P&L.
• Creates brand guidelines, standard operational procedure and KPIs for the entire fleet.
• Analyses product delivery and on-board revenue results in order to ensure optimum implementation across the fleet.
• Monitors guests satisfaction through comment forms, analytical systems and dedicated surveys to identify key opportunities and proposes corrective actions.
• Monitors the operational dashboard of the fleet and liaises with all teams involved, both on-board and ashore, to facilitate continuous improvement and excellence.
• Regularly visits ships to audit and support the on-board execution of set standards.
• Coordinates Mystery Shoppers audits and manages follow-up visits.
QUALIFICATIONS (skills, competencies, experience)
• 10 years experience in a senior role in the cruise industry is a must.
• Previous experience at corporate level either in the cruise industry or in shoreside structures is highly desired.
• Fluent English. Knowledge of another language is an advantage.
• Graduation from a Hotel Management School is an advantage.
• Good command of Microsoft Office Package.
• Experience in budgeting and presenting projects at executive level.
• Experience in managing remote teams.
• Experience in managing several projects at the same time.
• Excellent communication skills in multicultural environments.
• Ability to travel 30% of the time.
VISA REQUIREMENTS (if any)
EU Passport or Right to work in Switzerland.
-
Hotel Director
vor 5 Monaten
Geneva, Schweiz MSC CRUISES VollzeitJOB PURPOSE Working closely with Executives and Corporate Departments, the Hotel Director is responsible for delivering the best possible holiday experience to our guests by effectively managing the overall hotel operation onboard our ships. Acting as an ambassador for the MSC Brand Values, the Hotel Director continuously drives a guest-centric...
-
Yacht Club Director
vor 4 Monaten
Geneva, Schweiz MSC CRUISES VollzeitJOB PURPOSE The Yacht Club Director ensures the management of all aspects of the guest experience, crew development and financial performance in the Yacht Club, a unique and exclusive section of the ship. KEY ACCOUNTABILITIES • Oversees all aspects of the guest experience from Embarkation to the Butler service, Cabin, Conciergerie, Lounge...
-
Hotel Operations Director
vor 6 Monaten
Geneva, Schweiz MSC CRUISES VollzeitJOB PURPOSE As the Brand Performance Director at MSC Cruises, you will play a pivotal role in shaping the overall guest experience across our fleet. You will be responsible for overseeing the conception, development, and execution of on-board products, and you will ensure that our cruises not only meet but exceed guest expectations. This role requires...
-
Product Performance Evaluation Senior Manager
vor 5 Monaten
Geneva, Schweiz Coty VollzeitProduct Performance Evaluation Senior Manager Wanting to celebrate and liberate the diversity of beauty? Our Swiss R&D center is looking for a Product Performance Evaluation Senior Manager cross-category. RESPONSIBILITIES As our Product Performance Evaluation Senior Manager, you will ensure our products meet the highest standards of quality,...
-
Senior Brand Manager Travel Retail EMEA
vor 4 Wochen
Geneva, Schweiz L'OCCITANE VollzeitThe L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE...
-
Director, Interior Design
vor 5 Monaten
Geneva, Schweiz Four Seasons Hotels and Resorts VollzeitAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Strategic Planning
vor 6 Monaten
Geneva, Schweiz DIGITAL LUXURY GROUP, DLG SA VollzeitWHO WE ARE As a pioneer in luxury marketing through the digital world, we empower luxury brands in their international development by combining strategy, full digital expertise and creative content. We are a one-stop-shop partner for our clients. DLG Clients develop privileged and personalized relationships with their audiences, enriching themselves...
-
ESG Reporting and Impact Performance Manager
vor 3 Monaten
Geneva, Schweiz L'OCCITANE VollzeitThe L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE...
-
Brand Communication Specialist H/F
vor 4 Wochen
Geneva, Schweiz Randstad (Schweiz) AG VollzeitDescription du posteNous recherchons pour notre client, un Brand Communication Specialist H/F une personne déterminée et qui sera force de proposition, une personne qui aura une vision stratégique et pas seulement dans l'exécution des tâches. Ce poste est à pourvoir à Genève dans le cadre d'une mission temporaire de 6 mois.Missions:Le Brand...
-
Store Manager high premium brand
vor 3 Monaten
Geneva, Schweiz Luxe Talent International VollzeitLuxetalent, a premier recruitment agency, is searching for a Store Manager on behalf of one of our clients, a high-premi un accessories brand that is part of a larger luxury group. This exciting opportunity is for the launch of a new store in Globus Department Store.As the Store Manager, you will be responsible for leading a team of 3 employees, ensuring...
-
Associate Director Sales
vor 6 Monaten
Geneva, Schweiz Argenx VollzeitJoin argenxAt argenx, we build our culture from the collective power of the team and the knowledge that together, we are better. If you are entrepreneurial, curious and committed to make a difference for patients and thrive on creating solutions for rare autoimmune diseases, then argenx is for you.Next to a competitive salary with extensive benefits, we...
-
Program Director
vor 6 Monaten
Geneva, Schweiz MSC CRUISES VollzeitJOB PURPOSE Job Description The Program Director is responsible for planning and implementing the MSCF Bahamas program, specifically the Super Coral Program and its Marine Conservation Center. Goal: To ensure the MSCF Bahamas program is delivered successfully in the imparted timeframe. The Program Director will report to the Secretary General...
-
HR Director
vor 6 Monaten
Geneva, Schweiz MSC CRUISES VollzeitJOB PURPOSE The HR Director leads the Onboard HR Team and acts as the onboard HR business partner, providing pragmatic and sound advice to the Master of the Vessel and the management team. Champions company values and their effective application. KEY ACCOUNTABILITIES • Partners with senior leaders, ship and shore, to diagnose people...
-
Group Internal Audit Director
vor 1 Monat
Geneva, Schweiz Michael Page - Switzerland VollzeitAbout Our Client Our client is a well-known international group with a global HQ in Geneva area and a presence in more than 50 countries around the world. We are currently looking for its Group Internal Audit Director to lead the department. Job Description Audit / confirm application of internal control processes (design / deployment / performance /...
-
VP Marketing
vor 3 Monaten
Geneva, Schweiz Michael Page VollzeitReporting to the CEO, you would be responsible for;Develop and execute a global marketing strategy for B2B and B2C audiences globally. Lead digital marketing, advertising campaigns and strategic initiatives to boost brand visibility and revenue.Oversee public relations, media relations, crisis communication and event planning to enhance reputation and...
-
Specialist, Planning, Performance Monitoring
vor 4 Monaten
Geneva, Schweiz WHO VollzeitDESCRIPTION OF DUTIES Under the general supervision of the Director, Planning, Budget and Evaluation (PBE), and the direct supervision of the Chief, Planning (PBE/PM), the incumbent is responsible for, but not limited to, the following assigned duties: 1.Support the development, maintenance, and update of processes, guidelines, tools and information...
-
Regional Sales Manager
vor 3 Wochen
Geneva, Schweiz Roger Dubuis VollzeitKEY RESPONSIBILITIES Responsible for the development of the region: Switzerland, UK, France, Iberia, Italy, Benelux and Northern Europe Implement the Commercial (Retail & Wholesale) strategy defined by HQ Build, strengthen & develop our Point of Sales network in the region Manage and monitor the performance of our network’s Point of Sales ...
-
Operations Manager
vor 4 Monaten
Geneva, Schweiz Michael Page VollzeitHuman Resources and Office ManagementManaging GANHRI staff, both Head Office (HO) and consultants, including coordinating and supporting recruitment processes.Onboarding new staff members.Developing adequate induction and training.Supporting employee opportunities for professional development.Managing succession planning of staff.Assisting with the...
-
Business Development
vor 5 Monaten
Geneva, Schweiz Michael Page VollzeitThe company is seeking a Business Development & Partnership Manager. The role involves expanding the membership base and increasing product integration within various tech platforms. Key activities include identifying potential brands, initiating contact with stakeholders, negotiating contracts, defining use cases, and facilitating marketing events to...
-
Chief Creative Director
vor 3 Monaten
Geneva, Schweiz Adecco Human Resources AG VollzeitOur client is a recognized worldwide company. The person will manage a team of 3 people.RESPONSABILITIESResponsible for the conceptual design and development of scenography and spatial environments for high end event platforms which serve to enable stakeholder communities to engage in global thought leadership, community meeting and business...
