B2B Customer Experience-Sales Intern Program

Vor 3 Tagen

Lausanne, Schweiz Batgroup Vollzeit

Are you passionate about making a positive impact in the world? Do you want to work for a company that values collaboration, innovation, and community? Batmaid is seeking talented and ambitious people to join our Internship Program and help us achieve our objective of Fighting the Black Market

Here at Batgroup our objective is to become the global leader provider of the “well-being at home” with high-quality cleaning services. And with 150 employees and more than 4.000 Trusted Professional Cleaning Agents with headquarters based in Switzerland and expanding across Europe, we are making that a reality. Batgroup was created in order to reinforce our primary mission: the fight against Black Market and making sure that the cleaning industry workers have the coverage and insurances that they should benefit from. Within the Batgroup we have a variety of identities that we provide, allowing a large assortment of services from booking a cleaning through Batmaid, to hiring their house cleaning employee through Batsoft.


About our program:

As an Internship Program participant at Batmaid, you'll be directly involved in day-to-day operations, working with professionals and gaining first-hand experience of our business.

As well as on-the-job learning, you'll get training on the trade markets, our products and other core business topics. You will work alongside experienced professionals, receive mentorship and coaching, and contribute to meaningful projects that make a real difference for our business.

What you will see during our Internship Program:

Customer Experience: Provide our customers highest level of service and support by analysing customer feedback and making recommendations to improve the customer experience.


Agent Experience: Help equip our Cleaning Staff with the tools, resources, and support they need to be successful. You will have the opportunity to develop and implement training programs, improve communication channels, and identify opportunities to increase agent retention and satisfaction.

Sales (B2B) : Help develop and execute sales and marketing campaigns to drive customer acquisition. Moving solid leads through the funnel, being the salesperson, and arranging in-person meetings, emails, or phone calls. Management of accounts, and clients during their lifecycle with the company, on implementation of our services as well as general daily operations.

This is what makes you successful:

  • You are a Bachelor or Master student or recent graduate from any academic background
  • You are an innovative quick learner that is up for the challenge of working in a fast paced, agile, fast growing company.
  • You have an entrepreneur mindset and take ownership of individual tasks
  • You want to grow professionally as well as personally
  • You want to work in an international and multicultural setting.
  • You speak English to a minimum C1 level
  • You speak French to a minimum C1 level for a Lausanne-based participation
  • You may even have further language skills, which add to our valued diversity
  • Programme duration: 6 months
  • Programme location: Lausanne
  • Start date: between February and March 2025

What can you expect?

  • Full-time opportunity.
  • Your chance to gain real work experience from day one, with guidance from a dedicated manager.
  • A supportive environment that fosters learning, growth, and personal development.
  • An opportunity to develop unique skills that set you apart.
  • Be part of a vibrant team of young and diverse professionals, bringing dynamism to the workplace.

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