Sales Admin/customer Service Manager Emea

Vor 3 Tagen

Lausanne, Schweiz BRP Vollzeit

We are looking for a Sales Support/Customer Service Manager EMEA, who will report to the Director Dealer Experience EMEA, and who will be responsible for leading the Sales Support team which plays a crucial role in our daily operations for the shipment of units, parts, accessories and apparel to our EMEA dealer and distributor network. The Sales Support team ensures an A-Z follow-up of all dealer and distributor requests and is in close contact with all other departments such as sales, after sales, logistics, credit, marketing, etc. in order to provide an excellent service. Determining the strategy and leading the Sales Support team will contribute to the organization's growth.

BECOME PART OF OUR TEAM

Here at BRP, we’re creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements and aspirations are a reflection of our teams’ exceptional expertise. Want to bring your true self on this adventure?

**YOU’LL HAVE THE OPPORTUNITY TO**:
Manage the Sales Support team for units and PA&A within EMEA along with the related budget.
Lead and develop the Sales Support team in line with our 5-year strategy.
Lead shaping the future of our Sales Support function within EMEA to support the growth aspiration and transformation of our business within EMEA.
Support with your team our network and internal teams on the agreed service level, and prepare the team for our future network.
Identify key detractors for our customers and funnel them to the right places within our organization.
Review the agreed service level to our customers on a regular basis, challenging the team if our approach is still meeting current industry requirements.
Maintain a good communication channel with all stakeholders within BRP. Share the insights you receive from our network within BRP and ensure that key messages/objectives from BRP are well understood and communicated by your team

YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
University, business school or technical school degree
Minimum 10 years of professional experience in similar environment
Strong team player, keen on and be able to develop his/her team members
Service oriented, having the customer on top of your mind while being assertive when it comes to demonstrate the right balance between internal/external requirements with the feasibility and workload of your team.
Demonstrated experience influencing business stakeholders alongside with communication and presentation skills to align the stakeholders of the Sales Support Team
Organized, accurate and results oriented
Experience with CRM systems, SAP, Salesforce, etc. is a plus.
High degree of networking capacities to keep in touch with local and global organizations and translating the business need into our initiatives
High degree of ownership & self-initiative
Experience in leading a multinational team within the context of a global organization
Fluent in English - other language skills a great plus

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce of over 14,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

This position is based in Lausanne, Switzerland.

This position is eligible to the BRP Employee Referral Program.

LI-DO1

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