Customer Service Representative 100%

Vor 3 Tagen

Lausanne, Schweiz Interiman Vollzeit

**INTRODUCTION**:
On behalf of a mid-size international company based near
**Lausanne**, we are searching for a

**Customer Service Representative 100%**

**English/German**

**DESCRIPTION DE LA MISSION**:

- You create and maintain customers master records in CRM
- You establish sales offers
- You handle customer inquiries in close collaboration with outside sales
- You obtain sourcing allocation from global planning
- You process customers orders and ensure administrative and commercial follow-up (order entries, forecasts)
- You manage and maintain accurate delivery schedule from customers in order entry to allow accurate on time delivery measurement of the plants
- You execute sourcing changes as needed on firm orders / forecasts
- You log and update forecasts in JDE on a daily basis
- You issue and raise invoices and debit/credit notes with customers/agents/affiliates
- You transmit transport instructions to the plants and arrange for L/C's or other forms of secure payment instruments
- You prepare all shipping documents in conformity with customer L/C's or orthe documentary requirements

**PROFIL ATTENDU**:

- At least 3 years business experience in an international trade/import export environment
- Commercial degree with fluency in English and German (spoken and written), good command of French is an asset
- Good understanding of international trade practices and the INCOTERMS
- Extensive knowledge of customs, legal and other documentary requirements in the import-export business
- Proficient in using the computer-based Order and Customer Management system (data information system)
- Good communication and coordination skills, ability to work quickly and accurately
- Sense for priority setting, strong problem solving, decision making ability

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