Customer Service Representative

Vor 3 Tagen


Lausanne, Schweiz Interiman Vollzeit

**INTRODUCTION**:
Pour notre client, une entreprise industrielle internationale et leader dans les solutions de connecteurs, nous recherchons pour renforcer l'équipe du customer service un/e

Customer Service Representative H/F 80% - 100%
Français / Anglais

**DESCRIPTION DE LA MISSION**:

- Traitement et suivi des commandes jusqu'à la livraison, y compris la facturation
- Création de formulaires et documents relatifs aux offres, documents d'expéditions et d'exportation
- Interaction avec différents départements internes (logistique, support technique, approvisionnement)
- Contacts directs avec les clients dans le but de comprendre leurs besoins
- Interactions avec les transporteurs et les transitaires afin d'optimiser les services
- Tenue et mise à jour de la base de données clients dans le système ERP (données, tarifs, remises...)
- Gestion de la facturation des commandes clients et des transitaires/transporteurs, établissement des notes de crédit et débit si besoin

**PROFIL ATTENDU**:

- De formation commerciale ou CFC employé/e de commerce
- Expérience de 5 ans dans un poste similaire, idéalement dans un environnement industriel de production
- De langue maternelle française avec un niveau d'anglais courant
- Orienté/e service clients et solutions
- Bonne capacité d'interaction et de communication
- Esprit méthodique, rigoureux et proactif

Nous offrons un poste fixe au sein d'une entreprise solide qui véhicule de bonnes valeurs et qui offre de bonnes conditions de travail et prestations salariales.



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