Customer Service Representative
vor 12 Stunden
**INTRODUCTION:
**On behalf of our client, an international pharma company based near Neuchâtel, we are searching for an
**Customer Service Representative - 1 year assignment**:
**DESCRIPTION DE LA MISSION**:
- You are in charge of order management
- You respond in a timely manner to all customer inquiries (distributors, affiliates)
- You ensure the RMP is available for specific products
- You review all terms and conditions, including price
- You issue commercial invoices, proforma, credit notes and commissions
- You track shipments supervise delivery dates and provide relevant information to customer
- You issue or review shipping documents or any other documents needed for export, import and banks
- You interact with inventory management ans warehouses for order fulfilment
- You update and maintain Supply database (orders, product returns, credit notes)
- You are in charge of invoice/credit memo and credit return management
- You prepare the monthly documents required by Finance
**PROFIL ATTENDU**:
- Business/administrative school graduate
- Similar experience within an international company, pharma/biotech/medical company a strong asset
- Fluent in English and French
- Strong PC experience and Microsoft programmes, SAP and Oracle is a plus
- Ability to work and perform productively and with limited supervision in a fast-paced and rapidly changing environment
- Available for a temporary mission (12 months)
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