Customer Service Manager

vor 12 Stunden


Lausanne, Schweiz Spring Professional Vollzeit

Notre client est société leader dans les dispositifs médicaux. Nous recherchons un Responsable Service Client avec une expérience dans les dispositifs médicaux.
- Vos responsabilités:

- Gestion de l'équipe du service client
- Organisation et dispatch des demandes clients en fonction des urgences
- Analyse des ventes et reporting hebdomadaires
- Gestion des flux
- Gestion de l'équipe Logistic et Stock
- Optimisation de l'équipe du stock et des inventaires
- Prise en charge des demandes de non-conformités
- Veiller au respect du processus de qualité en lien avec l'équipe qualité
- Assurer le respect de la politique de qualité et des procédures sanitaires
- Gestion du personnel - Equipe Logistics & Customer Service ( planning, formation, gestion de conflits...)
- Votre profile:

- 5 à 6 ans d'expérience dans la gestion d'équipe au sein d'un customer service
- Expérience dans le medical device ou pharmaceutique
- Excellente résistance au stress
- Maîtrise du Français, Anglais et Allemand C1 min, Suisse Allemand un fort atout
- #BOOST



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