Customer Service Administrator

vor 2 Wochen

Lausanne, Schweiz JobCourier Vollzeit

On behalf of our client, a dynamic and growing company specializing in biotechnology, we are seeking a motivated and multilingualCustomer Service Administrator. Our client is expanding their direct sales in Europe and strengthening their distributor network globally. This role is an excellent opportunity to support their sales and service operations in a fast-paced, international environment.

Your Role

As a Customer Service Administrator, you will:

  • Collaborate with sales and service teams to prepare quotes and service contracts.
  • Process customer purchase orders, ensuring accuracy and completeness.
  • Communicate with customers via phone or email to provide answers and updates on orders.
  • Coordinate order fulfilment with the supply chain team.
  • Organise shipments and customs declarations for regions including Europe, North America, and the Middle East.
  • Manage service and repair cases in collaboration with the service team, handling associated shipping and invoicing.
  • Oversee customer service contracts.
  • Schedule and manage bookings for demonstration instruments for hire, loan, or trade fairs, arranging shipping and invoicing accordingly.

Your Profile

We are looking for someone who meets the following qualifications:

  • Fluent inGermanandEnglish; proficiency inFrenchis a plus.
  • Proven experience in a sales or customer service back-office role.
  • Hands-on experience with CRM and ERP systems.
  • Strong empathy and excellent listening skills, with a commitment to outstanding service.
  • Exceptional organisational skills, capable of prioritising tasks and working under pressure.
  • A team player with a high degree of autonomy and dedication.
  • Comfortable working within tight deadlines typical of customer order processing.

If you are passionate about customer service and thrive in a fast-paced, multicultural setting, and if you want to join a dynamic and collaborative work environment, please send your CV to anouck@approachpeople.com.

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