Customer Service Manager Suisse All
vor 5 Monaten
Nous recherchons actuellement un customer service manager parlant Suisse Allemand et français pour rejoindre une luxieuse société situé à Renens.
- Assister une clientèle prestigieuses B2B et B2C dans la prise de commandes et les guider jusqu’à satisfaction.
- Gestion des commandes, coordination logistique et suivi des expéditions
- Assister les clients si problèmes avec les produits, services ou livraisons.
- Prise en compte des feedbacks clients pour proposer une amélioration continue du service clientèle.
- Suivi de la base de données clients et être source d’optimisation
- Utilisation de KPIS pour suivre l’activité
- Maintenir une relation d’excellence avec vos clients pour des partenariats prospèrent
Qui êtes-vous ?
Expérience dans le customer service au niveau local et international
Management d’équipes d’au moins 5 ans
Maitrise du suisse allemand, français et idéalement l’anglais
Expérience professionnelle dans un secteur du luxe
Expérience en B2B et B2C
Autonomie sur un CRM
LI-Hybrid
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