B2B Customer Experience-Sales Intern Program, Lausanne

Vor 3 Tagen

Lausanne, Schweiz TN Switzerland Vollzeit

Client: Batgroup

Location: Not specified

Job Category: Not specified

Job Reference: 58e9912c9393

Job Views: 8

Posted: 21.01.2025

Expiry Date: 07.03.2025

Job Description:

Are you passionate about making a positive impact in the world? Do you want to work for a company that values collaboration, innovation, and community? Batmaid is seeking talented and ambitious people to join our Internship Program and help us achieve our objective of Fighting the Black Market

Here at Batgroup, our objective is to become the global leader provider of the “well-being at home” with high-quality cleaning services. With 150 employees and more than 4,000 Trusted Professional Cleaning Agents, headquartered in Switzerland and expanding across Europe, we are making that a reality. Batgroup was created to reinforce our primary mission: the fight against the Black Market and ensuring that cleaning industry workers have the coverage and insurances they should benefit from. Within Batgroup, we offer a variety of identities, allowing a large assortment of services from booking a cleaning through Batmaid to hiring their house cleaning employee through Batsoft.

About our program:

As an Internship Program participant at Batmaid, you'll be directly involved in day-to-day operations, working with professionals and gaining first-hand experience of our business. In addition to on-the-job learning, you'll receive training on trade markets, our products, and other core business topics. You will work alongside experienced professionals, receive mentorship and coaching, and contribute to meaningful projects that make a real difference for our business.

What you will see during our Internship Program:

Customer Experience: Provide our customers with the highest level of service and support by analyzing customer feedback and making recommendations to improve the customer experience.

Agent Experience: Help equip our Cleaning Staff with the tools, resources, and support they need to be successful. You will have the opportunity to develop and implement training programs, improve communication channels, and identify opportunities to increase agent retention and satisfaction.

Sales (B2B): Help develop and execute sales and marketing campaigns to drive customer acquisition. Move solid leads through the funnel, act as the salesperson, and arrange in-person meetings, emails, or phone calls. Manage accounts and clients during their lifecycle with the company, including the implementation of our services as well as general daily operations.

This is what makes you successful:

  • You are a Bachelor or Master student or recent graduate from any academic background.
  • You are an innovative quick learner who is up for the challenge of working in a fast-paced, agile, fast-growing company.
  • You have an entrepreneurial mindset and take ownership of individual tasks.
  • You want to grow professionally as well as personally.
  • You want to work in an international and multicultural setting.
  • You speak English to a minimum C1 level.
  • You speak French to a minimum C1 level for a Lausanne-based participation.
  • You may even have further language skills, which add to our valued diversity.
  • Start date: between February and March 2025.

What can you expect?

  • Full-time opportunity.
  • Your chance to gain real work experience from day one, with guidance from a dedicated manager.
  • A supportive environment that fosters learning, growth, and personal development.
  • An opportunity to develop unique skills that set you apart.
  • Be part of a vibrant team of young and diverse professionals, bringing dynamism to the workplace.
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