Customer Service Center Specialist

vor 3 Wochen


Zug, Zug, Schweiz ITech Consult AG Vollzeit
Job Description

Wir suchen einen erfahrenen Customer Service Center Specialist für unsere Kunden in der Schweiz.

Als Teil unseres Teams werden Sie sich um die Betreuung unserer Kunden bei technischen Problemen kümmern und sicherstellen, dass unsere Produkte und Dienstleistungen auf höchstem Niveau sind.

Aufgaben und Verantwortungsbereiche
  • Telefonsupport für Point of Care Geräte
  • Anlaufstelle für Kundenreklamationen in diversen Sprachregionen
  • Aufarbeitung und Kontrolle von Kundenreklamationen
  • Versand von Ersatzgeräten
  • Fall Management inklusive globaler Eskalationen
Anforderungen
  • Ausbildung als Biomedizinische Laborant/in oder als Medizinische Praxisassistent/in mit mindestens 2 Jahren Berufserfahrung
  • Erste Berufserfahrung und Kenntnisse in der Diagnostik
  • Stark ausgeprägte technische Affinität und gute Kenntnisse in gängigen IT-Programmen
  • Sehr gute Deutschkenntnisse in Wort und Schrift sowie gute Kenntnisse in Englisch, Französisch oder Italienisch
  • Kunden- und lösungsorientierte Arbeitsweise

Wenn Sie sich für diese Herausforderung interessieren, senden Sie uns bitte Ihr komplettes Dossier. Wir freuen uns darauf, von Ihnen zu hören


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