Customer Service Center Specialist

vor 3 Wochen


Zug, Zug, Schweiz ITech Consult AG Vollzeit
Jobbeschreibung

Wir suchen einen erfahrenen Kundenbetreuer und -supporter für unsere Kunden in der Schweiz. Als Teil unseres Teams werden Sie sich um die Betreuung und Unterstützung unserer Kunden bei der Nutzung von Diagnostiksystemen kümmern.

Hauptaufgaben
  • Telefonsupport für Kunden bei Fragen und Problemen mit Diagnostiksystemen
  • Anlaufstelle für Kundenreklamationen und -anliegen
  • Aufarbeitung und Kontrolle von Kundenreklamationen
  • Versand von Ersatzgeräten und -teilen
  • Fallmanagement und Eskalationen
Anforderungen
  • Ausbildung als Biomedizinische Laborantin oder Medizinische Praxisassistentin
  • Mindestens 2 Jahre Berufserfahrung in der Diagnostik
  • Stark ausgeprägte technische Affinität und Kenntnisse in gängigen IT-Programmen
  • Sehr gute Deutschkenntnisse in Wort und Schrift sowie gute Kenntnisse in Englisch, Französisch oder Italienisch
  • Kunden- und lösungsorientierte Arbeitsweise
Über uns

ITech Consult AG ist ein nach ISO 9001:2015 zertifiziertes Schweizer Unternehmen mit Niederlassungen in Deutschland und Irland. Wir bieten Personalverleih und Payroll-Dienstleistungen an und suchen nach qualifizierten Kandidaten für unsere Kunden in der Schweiz.



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