Technical Support Specialist

vor 3 Wochen

Zug, Zug, Schweiz Scenic Tours Europe AG Vollzeit
Job Title: Technical Support Officer

We are seeking a highly skilled Technical Support Officer to join our team at Scenic Tours Europe AG. As a Technical Support Officer, you will be responsible for providing top-notch technical support to our customers and partners.

Key Responsibilities:
  • Technical Support: Respond to and resolve technical issues in a timely and efficient manner, ensuring minimal impact on business operations.
  • API Integration: Collaborate with the development team to achieve successful API integrations for new partners, enabling direct bookings into ExpressBook.
  • Communication: Maintain clear and proactive communication with customers and partners, providing timely updates and support throughout the integration process.
  • Documentation: Maintain up-to-date and comprehensive documentation of support processes, troubleshooting guides, and OTP program procedures.
  • Reporting: Provide regular reports on support activities, OTP program status, and key performance metrics to the Applications Manager.
Requirements:
  • Technical Skills: Strong understanding of APIs, particularly REST and/or SOAP protocols. Experience with API tools such as Postman is preferred.
  • Communication Skills: Strong written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
  • Experience: 3+ years of experience in a technical support, integration specialist, or technical account management role, preferably in the travel, hospitality, or technology sector.
  • Customer Service: A customer-first attitude with a passion for providing top-tier service to partners.
What We Offer:

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

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