Executive IT Support Specialist

vor 1 Woche

Zug, Zug, Schweiz Galderma Vollzeit

About the Role

As an Executive IT Support Technician at Galderma, you will be responsible for implementing IT user support plans and processes to provide technical support for hardware and software-related systems. You will work closely with the Executive IT Business Partner to resolve user problems, queries, or complaints in a timely and effective manner.

Key Responsibilities

  • Implement IT user support plans and processes to resolve user hardware and software problems, complaints, and queries.
  • Provide technical services to internal customers by identifying, prioritizing, and confirming the resolution of reported problems with desktop, laptop, and networked systems.
  • Deliver activities to install, configure, and troubleshoot desktop systems (hardware and software), workstations, servers, and network issues.
  • Consult customers on all aspects of end-user computing and desktop-based systems software.
  • Maintain passwords, data integrity, and system security for the desktop environment.
  • Contribute to testing and evaluation of new desktop packages, implement prototypes, and consult customers on the selection of software applications.
  • Update hardware inventory using an asset management tool and create and implement software distribution methods and standards.
  • Install LAN software upgrades, including planning, scheduling, and testing, and administer day-to-day operation and integrity of the Local Area Network (LAN) software and hardware.
  • Evaluate new products and technologies to determine their impact on existing system configurations.
  • Evaluate, maintain, modify (e.g., create macros, templates), and document desktop application packages.
  • Implement site surveys to measure satisfaction and implement actions and moves.
  • Resolve and analyze issues in day-to-day delivery and implement practices for IT user support, focusing on increasing effectiveness and efficiency.
  • Provide support on issues and problems from less experienced/new team members, provide direction, and guidance as needed.

Requirements

  • Bachelor's Degree or equivalent experience/qualification in a related field.
  • Proven experience in a similar Information Technology Support Technician role.
  • Business partnering, stakeholder management, and ability to influence stakeholders.
  • Strong team player with effective communication.
  • Fluency in English; other European languages are a plus.

What We Offer

  • You will be working for an organization that embraces diversity and inclusion and believes that we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
  • You will receive a competitive compensation package with a bonus structure and extended benefit package.
  • You will be able to work in a hybrid work culture.
  • You will participate in feedback loops, during which a personalized career path will be established.
  • You will be joining a growing company that believes in ownership from day one, where everyone is empowered to grow and take on accountability.

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