IT Support Specialist
vor 1 Woche
Job Summary
We are seeking an experienced IT Support Technician to join our team at Galderma. As a key member of our IT department, you will be responsible for providing technical support to our internal customers, resolving hardware and software issues, and implementing IT user support plans and processes.
Key Responsibilities
- Provide technical support to internal customers, resolving hardware and software issues in a timely and effective manner.
- Implement IT user support plans and processes to ensure effective resolution of user problems and queries.
- Deliver technical services to internal customers, including installation, configuration, and troubleshooting of desktop systems, workstations, servers, and network issues.
- Consult with customers on end-user computing and desktop-based systems software.
- Maintain passwords, data integrity, and system security for the desktop environment.
- Contribute to testing and evaluation of new desktop packages, implement prototypes, and consult with customers on software application selection.
- Update hardware inventory using asset management tools and create and implement software distribution methods and standards.
- Install LAN software upgrades, including planning, scheduling, and testing, and administer day-to-day operation and integrity of the Local Area Network (LAN) software and hardware.
- Evaluate new products and technologies to determine their impact on existing system configurations.
- Evaluate, maintain, modify, and document desktop application packages.
- Implement site surveys to measure satisfaction and implement actions and moves.
- Resolve and analyze issues in day-to-day delivery and implement practices for IT user support, focusing on increasing effectiveness and efficiency.
- Provide support and guidance to less experienced team members.
Requirements
- Bachelor's Degree or equivalent experience/qualification in a related field.
- Proven experience in a similar IT Support Technician role.
- Business partnering, stakeholder management, and ability to influence stakeholders.
- Strong team player with effective communication.
- Fluency in English, other European languages are a plus.
What We Offer
- A competitive compensation package with bonus structure and extended benefit package.
- A hybrid work culture.
- Feedback loops and personalized career path.
- Ownership and empowerment from day one.
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