Technical Support Specialist

vor 1 Woche

Zug, Zug, Schweiz Scenic Tours Europe AG Vollzeit
Job Title: Technical Support Officer

At Scenic Tours Europe AG, we are seeking a highly skilled Technical Support Officer to join our team.

Key Responsibilities:

  • Provide timely and effective support to customers and partners through various channels, ensuring a high level of satisfaction and loyalty.
  • Collaborate with the development team to resolve complex technical issues and implement solutions, ensuring minimal disruption to business operations.
  • Proactively manage Online Trade Partner (OTP) requests, ensuring seamless integration and onboarding processes.
  • Develop and maintain comprehensive documentation of support processes, troubleshooting guides, and OTP program procedures.
  • Provide regular reports on support activities, OTP program status, and key performance metrics to the Applications Manager.

Requirements:

  • Strong understanding of APIs, particularly REST and/or SOAP protocols, with experience in API tools such as Postman.
  • Ability to troubleshoot and resolve technical issues independently and collaboratively with development teams.
  • Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
  • 3+ years of experience in a technical support, integration specialist, or technical account management role, preferably in the travel, hospitality, or technology sector.
  • A customer-first attitude with a passion for providing top-tier service to partners.
  • Ability to manage multiple tasks and projects simultaneously with attention to detail and accuracy.
  • Collaborative approach to problem-solving, with the ability to work across departments to achieve goals.
  • Willingness to work occasional after-hours or on-call shifts as needed to support critical application issues or project deadlines.
  • Ability to handle sensitive information with discretion and maintain confidentiality at all times.
  • Professional demeanor and a commitment to upholding the company's values and standards in all interactions.
  • Fluent in English (German is a plus).

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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