Technical Support Specialist
vor 1 Woche
At Scenic Tours Europe AG, we are seeking a highly skilled Technical Support Officer to join our team.
Key Responsibilities:
- Provide timely and effective support to customers and partners through various channels, ensuring a high level of satisfaction and loyalty.
- Collaborate with the development team to resolve complex technical issues and implement solutions, ensuring minimal disruption to business operations.
- Proactively manage Online Trade Partner (OTP) requests, ensuring seamless integration and onboarding processes.
- Develop and maintain comprehensive documentation of support processes, troubleshooting guides, and OTP program procedures.
- Provide regular reports on support activities, OTP program status, and key performance metrics to the Applications Manager.
Requirements:
- Strong understanding of APIs, particularly REST and/or SOAP protocols, with experience in API tools such as Postman.
- Ability to troubleshoot and resolve technical issues independently and collaboratively with development teams.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- 3+ years of experience in a technical support, integration specialist, or technical account management role, preferably in the travel, hospitality, or technology sector.
- A customer-first attitude with a passion for providing top-tier service to partners.
- Ability to manage multiple tasks and projects simultaneously with attention to detail and accuracy.
- Collaborative approach to problem-solving, with the ability to work across departments to achieve goals.
- Willingness to work occasional after-hours or on-call shifts as needed to support critical application issues or project deadlines.
- Ability to handle sensitive information with discretion and maintain confidentiality at all times.
- Professional demeanor and a commitment to upholding the company's values and standards in all interactions.
- Fluent in English (German is a plus).
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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