Sales and Service Leader

Vor 2 Tagen

Zürich, Zürich, Schweiz Gi Group SA Vollzeit

The role of Sales and Service Leader is a crucial part of the sales force at Gi Group SA.

As a Sales and Service Leader, you will support store management in executing business strategy by being an active part of the sales team. Your key responsibilities will include managing specific tasks such as CRM calling campaigns, prospect registration, and cross-selling action plans.

Main Responsibilities

Clienteling:

- Develop a deep understanding of the Client Journey and provide guidance to colleagues on creating customer emotion and desire.

- Engage existing and prospect clients as per weekly plans, ensuring a high level of client satisfaction.

- Manage sensitive sales and after-sales situations with professionalism and empathy.

- Ensure proper execution of CRM tasks and calling campaigns, maintaining accurate records and reporting.

- Analyze business KPIs and propose actionable plans to improve sales performance.

- Deliver exceptional service throughout the client journey, building strong relationships with clients.

- Focus on developing and retaining existing clients while recruiting new ones through effective sales partnerships and OTO appointment routines.

Team Support:

- Serve as a point of reference for Client Advisors on store policies and procedures, providing guidance and support when needed.

- Assist in the induction process for new hires, helping them integrate into the team and understand their roles and responsibilities.

- Assist in allocating duties and scheduling shifts, ensuring seamless operations within the store.

- Enforce safety and operational guidelines, maintaining a secure and efficient working environment.

- Manage cash payments and the safety of goods, preventing losses and errors.

- Participate in shipping, receiving, and cycle counts, ensuring accurate inventory levels and stock control.

- Handle all sales and after-sales activities, providing prompt and courteous service to clients.

Visual Merchandising:

- Follow display guidelines and report relevant information to store management, ensuring visually appealing store displays.

- Participate in operational tasks as required, contributing to the smooth running of the store.

Key Competencies

To succeed in this role, you should possess the following competencies:

  • A track record of top performance in sales and KPIs.
  • An ability to work effectively as a team member, demonstrating strong organizational skills.
  • A thorough understanding of store operations and CRM activities.
  • Strong communication skills, with the ability to convey complex information clearly and transparently.
  • A solid grasp of performance KPIs and the ability to execute action plans to achieve sales goals.

Salary: €45,000 - €55,000 per annum, depending on experience and qualifications.

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