Customer Support Specialist

Vor 6 Tagen

Zürich, Zürich, Schweiz Oxford Instruments Vollzeit

Job Summary

Oxford Instruments is seeking a highly skilled Customer Support Specialist to join our team in Switzerland. As a key member of our technical support team, you will be responsible for ensuring that our equipment is fully functional and available for customer use.

Key Responsibilities

  • Commission and maintain equipment, including operational and maintenance training requirements
  • Respond to emergency breakdowns for warranty and service contract work
  • Report regularly to the EMEA Team Leader on all relevant issues and PDR objectives
  • Provide visit reports for each customer visit, detailing work completed, outstanding issues, time spent on site, and travelling expenses
  • Authorise system 'buy-off' prior to shipment, either with or in the absence of the customer
  • Liaise with technical support and systems engineering on potential or actual system problems
  • Liaise with Sales Team to provide useful background information
  • Maintain accurate records of system status, warranty timing, parts supplied, and service contracts
  • Keep up-to-date on relevant enquiries and project files
  • Provide detailed and accurate records of expenses incurred on behalf of the Company

Requirements

  • Formal Electronic qualification
  • Substantial relevant experience and training
  • Ability to interpret Electrical and Mechanical drawings
  • Good PC/PLC experience preferred
  • Experience in Semi-Conductor or closely related high-Tech Electronic industry
  • Fluent German and English speaker
  • Driving licence
  • Prepared to travel worldwide
  • Able to work on own initiative
  • Clear and concise communicator
  • Able to prioritise multiple tasks

What We Offer

  • Company car
  • Pension plan (BAV)
  • Corporate Benefits
  • Sports Membership
  • Language Courses
  • Flexible working hours
  • Fantastic team and supportive culture
  • LinkedIn Learning and development programs
  • Home office
  • 30 days paid leave
  • Great team events

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