Tech Support Specialist
Vor 5 Tagen
Swizzonic AG, a leading Swiss joint-stock company, is seeking a skilled Tech Support Specialist to join its customer service team.
We are a dynamic and innovative company, providing reliable digital presence, cutting-edge products, and exceptional services to our customers. Our service portfolio includes domain registration, web and mail hosting, and Microsoft 365.
As a Technical Support Agent, you will play a crucial role in analyzing and resolving complex technical issues for our customers. You will be responsible for:
- Receiving and responding to technical customer inquiries in a timely and professional manner.
- Recording all relevant information in our ticket system.
- Providing accurate and effective solutions to customer problems.
- Creating tickets for customers or resolving issues directly over the phone.
- Offering expert advice on general and administrative inquiries.
- Participating in the development of improvements to our products and services.
We are looking for a highly skilled and motivated individual who possesses:
- Excellent writing skills for key texts.
- Experience working with the Swiss market.
- A commercial or technical diploma in the IT sector.
- Proven experience in customer service.
- Strong customer orientation and a team player mentality.
- Fluent German and English language skills, with native-level proficiency in both.
- Knowledge of French and Italian is a plus.
- A structured and methodical approach to work.
- Quick comprehension and a high level of technical affinity, particularly in website design.
- Experience with WordPress is a plus.
We offer:
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- Attractive and modern working conditions.
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