Tech Support Specialist

Vor 5 Tagen


Zürich, Zürich, Schweiz team Vollzeit

Swizzonic AG, a leading Swiss joint-stock company, is seeking a skilled Tech Support Specialist to join its customer service team.

We are a dynamic and innovative company, providing reliable digital presence, cutting-edge products, and exceptional services to our customers. Our service portfolio includes domain registration, web and mail hosting, and Microsoft 365.

As a Technical Support Agent, you will play a crucial role in analyzing and resolving complex technical issues for our customers. You will be responsible for:

  • Receiving and responding to technical customer inquiries in a timely and professional manner.
  • Recording all relevant information in our ticket system.
  • Providing accurate and effective solutions to customer problems.
  • Creating tickets for customers or resolving issues directly over the phone.
  • Offering expert advice on general and administrative inquiries.
  • Participating in the development of improvements to our products and services.

We are looking for a highly skilled and motivated individual who possesses:

  • Excellent writing skills for key texts.
  • Experience working with the Swiss market.
  • A commercial or technical diploma in the IT sector.
  • Proven experience in customer service.
  • Strong customer orientation and a team player mentality.
  • Fluent German and English language skills, with native-level proficiency in both.
  • Knowledge of French and Italian is a plus.
  • A structured and methodical approach to work.
  • Quick comprehension and a high level of technical affinity, particularly in website design.
  • Experience with WordPress is a plus.

We offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • Attractive and modern working conditions.


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