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IT Support Specialist

vor 2 Monaten


Zürich, Zürich, Schweiz EF Education AG Vollzeit
About the Role

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at EF Education First. As an IT Support Specialist, you will be responsible for delivering exceptional technical support services to our employees across the globe.

Key Responsibilities
  • Provide timely and effective technical support to employees via phone, email, and in-person interactions.
  • Respond to and resolve technical issues related to desktops, laptops, mobile devices, printers, and other IT equipment.
  • Collaborate with internal stakeholders to identify and resolve technical issues, and implement solutions to prevent future occurrences.
  • Stay up-to-date with the latest technology trends and advancements, and apply this knowledge to improve our IT services.
  • Develop and maintain technical documentation, knowledge base articles, and other resources to support our IT services.
  • Participate in on-call rotations and provide after-hours support as needed.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 2 years of experience in IT support, help desk, or technical support roles.
  • Excellent communication and interpersonal skills, with the ability to work with diverse groups of people.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Proficiency in Microsoft Windows, Microsoft Office, and other common IT software applications.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
Preferred Qualifications
  • Experience with IT service management tools, such as ServiceNow or JIRA.
  • Knowledge of network protocols, cybersecurity best practices, and data backup and recovery procedures.
  • Experience with cloud-based services, such as Microsoft Azure or Amazon Web Services.
  • Certifications in ITIL, CompTIA A+, or other relevant technical certifications.
About EF Education First

EF Education First is a global education company that offers a range of programs and services to help people learn new languages, cultures, and skills. We are committed to providing exceptional customer service and support to our employees and customers, and we are seeking a highly skilled and customer-focused IT Support Specialist to join our team.