Senior IT Service and Support Specialist
vor 2 Monaten
**Job Summary**
The Senior IT Service and Support Specialist plays a pivotal role in delivering exceptional IT support to the internal clientele across the Zurich Insurance Company organization. This position is fundamental in driving customer experience, expertly managing and resolving complex IT issues, and ensuring efficient service delivery.
**Key Responsibilities**
- Act as a subject matter expert in providing top-tier IT support to internal clients, spanning across the breadth of the Corporate Centre.
- Resolve intricate IT challenges and service requests, capitalizing on a deep understanding of the company's product, service, and support policy landscape.
- Comprehensive management of the technical side of internal and external meetings and live events, including coordinating and overseeing the technical aspects of advanced live events.
- Interact with all levels of staff, including executive and board members.
- Be part of a team responsible for executive and board member support of all technologies and communication during critical incidents.
- Deliver excellent customer service and treat every customer request with the same degree of urgency and importance.
- Manage the incident management process by efficiently handling incoming service requests, consistently meeting or exceeding service level expectations.
- Promote a culture of continuous learning and improvement within the team.
**Requirements**
- A high degree of technical acumen and experience.
- Ability to stay abreast on the latest IT trends and enhance team capability through cross-training.
- In-depth knowledge of:
- Windows OS (Windows 11)
- Mac OS
- M365 Suite
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices (iOS, Android)
- Network infrastructure
- Proficiency in the use and support of diverse meeting technologies, including but not limited to vMix.
- A high level of professionalism and etiquette.
- Dedication to team success, resilience, and adaptability is pivotal to maintaining high standards of IT service delivery.
- Customer-focused with a passion and drive for customer satisfaction and delivering business values.
- Passionate and calm way of dealing with VIP incidents/requests.
- Ability for standby services 7X24 (Platinum User support).
- Proficiency in English and German required.
-
Senior IT Service and Support Specialist
vor 1 Woche
Zürich, Zürich, Schweiz Zurich Insurance Company VollzeitThe Senior IT Service and Support Specialist plays a pivotal role in delivering exceptional IT support to the internal clientele across the organization. This position is crucial in driving customer experience, expertly managing and resolving complex IT issues, and ensuring efficient service delivery.Key ResponsibilitiesAct as a subject matter expert in...
-
Senior IT Service and Support Specialist
vor 1 Monat
Zürich, Zürich, Schweiz Zurich Insurance Company VollzeitJob Title: Senior IT Service and Support EngineerThe Senior IT Service and Support Engineer plays a pivotal role in delivering exceptional IT support to our internal clients across the organization. This position is crucial in driving customer experience, expertly managing and resolving complex IT issues, and ensuring efficient service delivery.Key...
-
Senior IT Service and Support Specialist
vor 3 Wochen
Zürich, Zürich, Schweiz Zurich Insurance Company VollzeitJob Title: Senior IT Service and Support EngineerThe Senior IT Service and Support Engineer plays a pivotal role in delivering exceptional IT support to our internal clients across the organization. This position is crucial in driving customer experience, expertly managing and resolving complex IT issues, and ensuring efficient service delivery.Key...
-
Senior IT Service and Support Specialist
vor 2 Monaten
Zürich, Zürich, Schweiz Zurich Insurance Company VollzeitSenior IT Service and Support EngineerThe Senior IT Service and Support Engineer plays a pivotal role in delivering exceptional IT support to our internal clients across the organization. This position is crucial in driving customer experience, expertly managing and resolving complex IT issues, and ensuring efficient service delivery.Key Responsibilities:Act...
-
Executive IT Support Specialist
vor 1 Monat
Zürich, Zürich, Schweiz Merck Sharp & Dohme (MSD) VollzeitJob SummaryMerck Sharp & Dohme (MSD) is seeking a highly skilled and experienced IT Support Specialist to join our team in Lucerne, Switzerland. As an IT Support Specialist, you will be responsible for providing technical support and service delivery to our senior executives, ensuring that they have access to the technology and tools they need to perform...
-
Executive IT Support Specialist
vor 3 Wochen
Zürich, Zürich, Schweiz Merck Sharp & Dohme (MSD) VollzeitAbout the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team as an Executive IT Support Specialist. As an Executive IT Support Specialist, you will be responsible for providing technical support to our senior executives, ensuring that their IT needs are met and that they have access to the latest technology and...
-
Senior IT Support Specialist
vor 1 Monat
Zürich, Zürich, Schweiz ONE Agency | IT Recruitment Experts VollzeitJob Title: Senior IT Supporter / System EngineerONE Agency | IT Recruitment ExpertsAbout Our ClientOur client is a leading international technical-natural science university.Your ResponsibilitiesPlan and develop IT infrastructure and servicesDevelop innovative concepts to meet customer requirementsLead small projectsProvide first and second-level support for...
-
Senior IT Service and Support Professional
Vor 4 Tagen
Zürich, Zürich, Schweiz Zurich Insurance Company VollzeitThe Senior IT Service and Support Professional plays a critical role in delivering exceptional IT support to the internal clientele across the Zurich Insurance Company organization. This position is instrumental in driving customer experience, managing and resolving complex IT issues, and ensuring efficient service delivery.Key ResponsibilitiesProvide...
-
Senior IT Service and Support Professional
vor 2 Wochen
Zürich, Zürich, Schweiz Zurich Insurance Company VollzeitThe Senior IT Service and Support Professional plays a pivotal role in delivering exceptional IT support to our internal clientele across the organization. This position is instrumental in driving customer experience, expertly managing and resolving complex IT issues, and ensuring efficient service delivery.Key ResponsibilitiesAct as a subject matter expert...
-
IT Service Delivery Specialist
Vor 4 Tagen
Zürich, Zürich, Schweiz CH10 - BJB Bank Julius Baer & Co. Ltd. VollzeitAt CH10 - BJB Bank Julius Baer & Co. Ltd., we are seeking a highly skilled IT Service Management Specialist to join our team.Key Responsibilities:Engage and improve the IT service management of our organization.Drive and continuously develop the IT service reporting, delivered to senior management and all internal service recipients.Steer and control the IT...
-
Executive IT Support Specialist
vor 3 Wochen
Zürich, Zürich, Schweiz Merck Sharp & Dohme (MSD) VollzeitJob DescriptionOur company is seeking a highly skilled IT Support Specialist to join our team in Switzerland. As a key member of our IT department, you will be responsible for providing technical support to our senior executives, ensuring they have the necessary tools and resources to perform their duties effectively.Main Responsibilities:Provide on-site and...
-
Executive IT Support Specialist
vor 2 Wochen
Zürich, Zürich, Schweiz Merck Sharp & Dohme (MSD) VollzeitJob DescriptionOur company is seeking a highly skilled IT Support Specialist to join our team in Switzerland. As a member of our Executive Support team, you will be responsible for providing technical support to our senior executives, ensuring they have the tools and resources they need to be productive and efficient.Main Responsibilities:Provide on-site and...
-
Senior IT Systems Support Specialist
vor 2 Wochen
Zürich, Zürich, Schweiz Crypto Finance VollzeitAbout Crypto FinanceCrypto Finance is a leading provider of digital asset solutions, offering a range of services including brokerage, custody, infrastructure, and tokenisation. Our team is dedicated to delivering innovative and secure solutions to financial institutions and other clients.Job SummaryWe are seeking an experienced IT Systems Support Specialist...
-
IT Support Specialist
vor 1 Woche
Zürich, Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) VollzeitAbout the RoleWe are seeking a skilled IT Support Specialist to join our team at AWS EMEA SARL (Switzerland Branch). As a member of our IT Services Organization, you will play a vital role in supporting internal employees with their technical needs.Key ResponsibilitiesProvide technical support for internal employees, including hardware and software...
-
Senior IT Systems Support Specialist
vor 1 Monat
Zürich, Zürich, Schweiz Crypto Finance VollzeitAbout Crypto FinanceCrypto Finance is a leading provider of digital asset solutions, offering a range of services including brokerage, custody, infrastructure, and tokenisation. Our team is dedicated to delivering innovative and secure solutions to financial institutions and other clients.Job SummaryWe are seeking an experienced IT Systems Support Specialist...
-
Senior IT Systems Support Specialist
vor 2 Monaten
Zürich, Zürich, Schweiz Crypto Finance VollzeitAbout Crypto FinanceCrypto Finance is a leading provider of digital asset solutions, offering a range of services including brokerage, custody, infrastructure, and tokenisation. Our team is dedicated to delivering innovative and secure solutions to financial institutions and other clients.Job SummaryWe are seeking an experienced IT Systems Support Specialist...
-
Senior IT Support Specialist
vor 3 Wochen
Zürich, Zürich, Schweiz ONE Agency | IT Recruitment Experts VollzeitJobbeschreibungWir suchen einen erfahrenen Senior-IT-Supporter / System-Engineer, der unsere Kunden mit seiner Expertise und seinem Fachwissen unterstützt.Ihre AufgabenPlanung und Weiterentwicklung der IT-Infrastruktur und DienstleistungenErarbeitung von innovativen Konzepten zur Umsetzung der KundenanforderungenLeitung von kleinen ProjektenFirst und Second...
-
IT Support Specialist
vor 2 Wochen
Zürich, Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) VollzeitAbout the RoleWe are seeking a skilled IT Support Specialist to join our team at AWS EMEA SARL (Switzerland Branch). As a member of our IT Services Organization, you will have the opportunity to make a valuable contribution to our goal of providing exceptional support to internal employees.Key ResponsibilitiesProvide technical support for internal employees,...
-
Senior IT Systems Support Specialist
vor 2 Wochen
Zürich, Zürich, Schweiz Crypto Finance VollzeitAbout Crypto FinanceCrypto Finance is a leading provider of digital asset solutions, offering a range of services including brokerage, custody, infrastructure, and tokenisation. Our team is passionate about innovation and customer satisfaction.Job DescriptionWe are seeking an experienced IT Systems Support Specialist to join our team. The successful...
-
IT Support Specialist
vor 2 Wochen
Zürich, Zürich, Schweiz Pro Infirmis VollzeitIT Support SpecialistWe are seeking a skilled IT Support Specialist to join our team at Pro Infirmis. As a key member of our Informatik department, you will be responsible for providing top-notch technical support to our employees across the country.Your Key ResponsibilitiesProvide expert technical support to users via our IT hotline, addressing issues...
