Senior IT Service and Support Professional
vor 1 Monat
The Senior IT Service and Support Professional plays a pivotal role in delivering exceptional IT support to our internal clientele across the organization. This position is instrumental in driving customer experience, expertly managing and resolving complex IT issues, and ensuring efficient service delivery.
Key Responsibilities
- Act as a subject matter expert in providing top-tier IT support to our internal clientele, spanning across the breadth of our Corporate Centre.
- Resolve intricate IT challenges and service requests, capitalizing on a deep understanding of our product, service, and support policy landscape.
- Comprehensive management of the technical side of internal and external meetings and live events, including coordinating and overseeing the technical aspects of advanced live events.
- Interact with all levels of staff, including ExCo and Board members.
- Be part of a team responsible for ExCo and Board member support of all technologies and communication during critical incidents.
- Deliver excellent customer service and treat every customer request with the same degree of urgency and importance.
- Manage the incident management process by efficiently handling incoming service requests, consistently meeting or exceeding service level expectations.
- Promote a culture of continuous learning and improvement within the team.
Requirements
- A high degree of technical acumen and experience.
- Ability to stay abreast on the latest IT trends and enhance team capability through cross-training.
- In-depth knowledge of Windows OS, Mac OS, M365 Suite, PC/Laptop hardware, PC/Laptop peripherals, mobile devices, and network infrastructure.
- Proficiency in the use and support of diverse meeting technologies, including vMix, and managing the hardware and software aspects of advanced meeting rooms.
- A high level of professionalism and etiquette.
- Dedication to team success, resilience, and adaptability is pivotal to maintaining our high standards of IT service delivery.
- Customer focused with a passion and drive for customer satisfaction and delivering business values.
- Ability for standby services 7X24 (Platinum User support).
- Proficiency in English and German required.
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