Senior IT Service and Support Professional
Vor 4 Tagen
The Senior IT Service and Support Professional plays a critical role in delivering exceptional IT support to the internal clientele across the Zurich Insurance Company organization. This position is instrumental in driving customer experience, managing and resolving complex IT issues, and ensuring efficient service delivery.
Key Responsibilities
- Provide top-tier IT support to internal clients, utilizing a deep understanding of the organization's product, service, and support policy landscape.
- Resolve intricate IT challenges and service requests, leveraging expertise in Windows OS, Mac OS, M365 Suite, PC hardware, network infrastructure, and other relevant technologies.
- Manage the technical aspects of internal and external meetings and live events, demonstrating exceptional professionalism, reliability, and creativity under high-pressure situations.
- Interact with all levels of staff, including ExCo and Board members, to deliver excellent customer service and support.
- Be part of a team responsible for ExCo and Board member support of all technologies and communication during critical incidents.
Requirements
- A high degree of technical acumen and experience in IT support.
- Ability to stay abreast of the latest IT trends and enhance team capability through cross-training.
- Proficiency in the use and support of diverse meeting technologies.
- A high level of professionalism and etiquette.
- Customer-focused with a passion and drive for customer satisfaction and delivering business values.
- Proficiency in English and German required.
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