Technical Expert and Support Leader
vor 2 Wochen
Senior IT Service and Support Expert
The Zurich Insurance Company seeks a skilled Senior IT Service and Support Expert to provide top-tier IT support to internal clients across the organization. This critical role is pivotal in driving customer experience, expertly managing and resolving complex IT issues, and ensuring efficient service delivery. The successful candidate will be responsible for all technical aspects of internal and external meetings and live events, demonstrating proficiency in related technologies and a commitment to customer satisfaction.
Key Responsibilities
- Provide expert IT support to internal clients, resolving intricate IT challenges and service requests.
- Manage the technical side of internal and external meetings and live events, including coordinating and overseeing the technical aspects of advanced live events.
- Interact with all levels of staff, including ExCo and Board members.
- Be part of a team responsible for ExCo and Board member support of all technologies and communication during critical incidents.
- Deliver excellent customer service, treating every customer request with the same degree of urgency and importance.
- Manage the incident management process, efficiently handling incoming service requests and consistently meeting or exceeding service level expectations.
- Promote a culture of continuous learning and improvement within the team.
Requirements
- A high degree of technical acumen and experience.
- Ability to stay abreast of the latest IT trends and enhance team capability through cross-training.
- In-depth knowledge of Windows OS, Mac OS, M365 Suite, PC/Laptop hardware, PC/Laptop peripherals, mobile devices, and network infrastructure.
- Proficiency in the use and support of diverse meeting technologies, including vMix.
- A high level of professionalism and etiquette.
- Dedication to team success, resilience, and adaptability.
- Customer-focused with a passion for customer satisfaction and delivering business values.
- Proficiency in English and German required.
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