Senior IT Service and Support Specialist

vor 2 Wochen

Zürich, Zürich, Schweiz Zurich Insurance Company Vollzeit
Senior IT Service and Support Engineer

The Senior IT Service and Support Engineer plays a pivotal role in delivering exceptional IT support to our internal clients across the organization. This position is crucial in driving customer experience, expertly managing and resolving complex IT issues, and ensuring efficient service delivery.

Key Responsibilities:
  • Act as a subject matter expert in providing top-tier IT support to our internal clients, spanning across the breadth of our Corporate Centre.
  • Resolve intricate IT challenges and service requests, leveraging a deep understanding of our product, service, and support policy landscape.
  • Manage the technical aspects of internal and external meetings and live events, including coordinating and overseeing the technical side of advanced live events.
  • Interact with all levels of staff, including ExCo and Board members.
  • Be part of a team responsible for ExCo and Board member support of all technologies and communication during critical incidents.
  • Deliver excellent customer service, treating every customer request with the same degree of urgency and importance.
  • Manage the incident management process, efficiently handling incoming service requests and consistently meeting or exceeding service level expectations.
  • Promote a culture of continuous learning and improvement within the team.
Requirements:
  • A high degree of technical acumen and experience.
  • Ability to stay abreast of the latest IT trends and enhance team capability through cross-training.
  • In-depth knowledge of Windows OS, Mac OS, M365 Suite, PC/Laptop hardware, PC/Laptop peripherals, mobile devices, and network infrastructure.
  • Proficiency in the use and support of diverse meeting technologies, including vMix.
  • A high level of professionalism and etiquette.
  • Dedication to team success, resilience, and adaptability.
  • Customer-focused with a passion for customer satisfaction and delivering business values.
  • Ability to work in a standby capacity 7X24.
  • Proficiency in English and German required.

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