IT Support Specialist
vor 2 Monaten
We are seeking a highly skilled IT Support Associate to join our team at AWS EMEA SARL (Switzerland Branch). As a member of our IT Services Organization, you will play a critical role in supporting internal employees with their technical needs.
Key Responsibilities- Provide technical support for internal employees, including troubleshooting and resolving hardware and software issues.
- Work with internal ticketing tools to communicate with customers and manage their requests.
- Prepare hardware for new hires and manage IT asset inventory.
- Experience supporting operating systems (Windows, Macintosh or Linux).
- Experience supporting through various channels (on-premise).
- Proficiency supporting office productivity applications (Outlook, Word, and Excel).
- Experience using a ticket system for customer service requests.
- Experience with PC imaging and hardware troubleshooting.
- Knowledge of basic network troubleshooting.
- Understanding of basic concepts of Information Systems security.
- Experience providing IT support in a medium to large sized company.
- A demonstrated willingness to learn and apply new technology.
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