Internship Program: Customer Success and Operations
vor 2 Wochen
Als Teilnehmer unseres Praktikumsprogramms bei Batmaid sind Sie direkt in den täglichen Betrieb eingebunden, arbeiten mit Fachleuten zusammen und sammeln praktische Erfahrungen in unserem Unternehmen. Unsere Operationsteams haben eine Vielzahl von Verantwortlichkeiten, die sich auf die Koordination der Dienstleistungen einer lokalen Gruppe von Reinigungskräften und den Kunden, denen sie dienen, konzentrieren.
Kundenerfolg und Kollegenunterstützung (60%)- Beantwortung von Kunden- und Kollegenanfragen bezüglich Planung, Dauer und Ausführung von Reinigungen
- Lösung von Problemen im Zusammenhang mit dem Ersatz abwesender Kollegen durch verfügbare Reinigungskräfte
- Kontaktierung bestehender Kunden zur Vorbereitung ihrer ersten Reinigung oder zum Einholen von Feedback über die Dienstleistungen
- Unterstützung bei der Aktualisierung von Zahlungsmethoden der Kunden
- Nachverfolgung unbezahlter Dienstleistungen
- Unterstützung der Kunden bei der Planung ihrer Urlaube in unserem Online-System
- Unterstützung der Kollegen bei der Informationsbeschaffung in Abwesenheitszeiten
- Sicherstellung, dass alle Unterlagen und Informationen der Kollegen auf dem neuesten Stand sind
- Unterstützung bei der Beantwortung grundlegender Fragen zu Arbeitszeiten und Gehaltsabrechnungen
- Anruf bei ehemaligen Kunden, um neue Reinigungsdienste zu verkaufen
- Upselling zusätzlicher Reinigungsdienste an bestehende Kunden
- Unterstützung von Kunden, die ihre Buchungen nicht abgeschlossen haben
Sie verfügen mindestens über einen Schulabschluss oder ein Ausbildungsdiplom. Ein Bachelor- oder Masterabschluss kann Ihnen helfen, Schlüsselqualifikationen zu demonstrieren, ist jedoch nicht zwingend erforderlich. Sie sind ein innovativer Schnelllerner, der die Herausforderung liebt, in einem schnelllebigen, agilen und wachsenden Unternehmen zu arbeiten. Sie haben eine unternehmerische Denkweise und übernehmen Verantwortung für einzelne Aufgaben. Sie möchten sowohl beruflich als auch persönlich wachsen. Sie möchten in einem internationalen und multikulturellen Umfeld arbeiten. Sie beherrschen die deutsche Sprache fließend, Schweizerdeutsch ist ein Plus. Sie können sich in einem geschäftlichen Umfeld auf Englisch verständigen. Möglicherweise verfügen Sie über weitere Sprachkenntnisse, die zu unserer geschätzten Vielfalt beitragen.
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Internship Program
vor 1 Woche
Horgen, Zürich, Schweiz Batmaid - CH VollzeitJoin Our Team as a Customer Success InternWe are looking for a highly motivated and detail-oriented individual to join our team as a Customer Success Intern. As a Customer Success Intern, you will be responsible for ensuring that our customers receive the best possible service and experience.Key Responsibilities:Answer customer inquiries and resolve any...
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Internship Program
vor 1 Woche
Horgen, Zürich, Schweiz Batmaid - CH VollzeitJoin Our Team as a Customer Success InternWe are looking for a highly motivated and detail-oriented individual to join our team as a Customer Success Intern. As a Customer Success Intern, you will be responsible for ensuring that our customers receive the best possible service and experience.Key Responsibilities:Answer customer inquiries and resolve any...
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Internship Program
Vor 2 Tagen
Horgen, Zürich, Schweiz Batmaid - CH VollzeitJoin Our Team at Batmaid - CHAre you passionate about problem-solving and human interaction? Do you thrive in a multinational, multi-cultural environment? We're looking for a talented individual to join our team as an Internship Program participant at Batmaid - CH, where you'll gain hands-on experience in Customer Success, Sales, HR, and Administration.About...
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Internship Program
vor 1 Woche
Horgen, Zürich, Schweiz Batmaid - CH VollzeitCustomer Success InternshipWir suchen einen motivierten und engagierten Praktikanten, der sich für die Kundenorientierung und die Erfolgsgarantie von Batmaid begeistern kann. Als Teil unseres Praktikumsprogramms werden Sie direkt in die täglichen Betriebe eingebunden und haben die Möglichkeit, erste praktische Erfahrungen in den Bereichen Kundenerfolg,...
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Internship Program
vor 1 Woche
Horgen, Zürich, Schweiz Batmaid - CH VollzeitCustomer Success InternshipWir suchen einen motivierten und engagierten Praktikanten, der sich für die Kundenorientierung und die Erfolgsgarantie von Batmaid begeistern kann. Als Teil unseres Teams werden Sie direkt in die täglichen Betriebsabläufe eingebunden und haben die Möglichkeit, erste praktische Erfahrungen in den Bereichen Kundenerfolg,...
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Internship Program: Customer Success and Operations
vor 2 Wochen
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