Internship Program: Customer Success and Operations

vor 2 Wochen


Horgen, Zürich, Schweiz Batmaid - CH Vollzeit
Über unser Programm

Als Teilnehmer unseres Praktikumsprogramms bei Batmaid sind Sie direkt in den täglichen Betrieb eingebunden, arbeiten mit Fachleuten zusammen und sammeln praktische Erfahrungen in unserem Unternehmen. Unsere Operationsteams haben eine Vielzahl von Verantwortlichkeiten, die sich auf die Koordination der Dienstleistungen einer lokalen Gruppe von Reinigungskräften und den Kunden, denen sie dienen, konzentrieren.

Kundenerfolg und Kollegenunterstützung (60%)
  • Beantwortung von Kunden- und Kollegenanfragen bezüglich Planung, Dauer und Ausführung von Reinigungen
  • Lösung von Problemen im Zusammenhang mit dem Ersatz abwesender Kollegen durch verfügbare Reinigungskräfte
  • Kontaktierung bestehender Kunden zur Vorbereitung ihrer ersten Reinigung oder zum Einholen von Feedback über die Dienstleistungen
Verwaltung (20%)
  • Unterstützung bei der Aktualisierung von Zahlungsmethoden der Kunden
  • Nachverfolgung unbezahlter Dienstleistungen
  • Unterstützung der Kunden bei der Planung ihrer Urlaube in unserem Online-System
Personalwesen (10%)
  • Unterstützung der Kollegen bei der Informationsbeschaffung in Abwesenheitszeiten
  • Sicherstellung, dass alle Unterlagen und Informationen der Kollegen auf dem neuesten Stand sind
  • Unterstützung bei der Beantwortung grundlegender Fragen zu Arbeitszeiten und Gehaltsabrechnungen
Vertrieb (10%)
  • Anruf bei ehemaligen Kunden, um neue Reinigungsdienste zu verkaufen
  • Upselling zusätzlicher Reinigungsdienste an bestehende Kunden
  • Unterstützung von Kunden, die ihre Buchungen nicht abgeschlossen haben
Anforderungen

Sie verfügen mindestens über einen Schulabschluss oder ein Ausbildungsdiplom. Ein Bachelor- oder Masterabschluss kann Ihnen helfen, Schlüsselqualifikationen zu demonstrieren, ist jedoch nicht zwingend erforderlich. Sie sind ein innovativer Schnelllerner, der die Herausforderung liebt, in einem schnelllebigen, agilen und wachsenden Unternehmen zu arbeiten. Sie haben eine unternehmerische Denkweise und übernehmen Verantwortung für einzelne Aufgaben. Sie möchten sowohl beruflich als auch persönlich wachsen. Sie möchten in einem internationalen und multikulturellen Umfeld arbeiten. Sie beherrschen die deutsche Sprache fließend, Schweizerdeutsch ist ein Plus. Sie können sich in einem geschäftlichen Umfeld auf Englisch verständigen. Möglicherweise verfügen Sie über weitere Sprachkenntnisse, die zu unserer geschätzten Vielfalt beitragen.


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