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Customer Success Executive Secure Digital Payments

vor 2 Monaten

Zürich, Zürich, Schweiz Netcetera Vollzeit
Job Description

At Netcetera, we are a team of experts who design and develop software that creates real value for our customers. We work with agile development methods and use the latest technologies.

We share our expertise, foster exchange, and appreciate diverse perspectives. We believe in continuous professional development and offer exciting opportunities to bring your strengths to the fore and grow. Our employees' well-being is our top priority.

We are looking for a Customer Success Executive who will build long-term customer relationships, understand their needs, and advise them on optimal solutions.

Responsibilities
  • Build long-term customer relationships and understand their needs
  • Be the point of contact for operational questions, change requests, and new requirements
  • Coordinate customer support and advise product managers and the sales team on upselling
  • Lead status meetings with customers, define requirements, create roadmaps for change requests, and ensure quality in implementation
  • Keep track of customer onboarding and service level agreements (SLAs) and are involved in the invoicing process
  • Represent the customer perspective at Netcetera
Requirements
  • At least 5 years of experience in customer relationship management and the payments and software industry
  • Excellent communication skills in German and English, a strong customer orientation, and sales orientation
  • Effective negotiation skills, good teamwork with internal and external partners, and a positive attitude
  • Knowledge of the latest technology trends, laws, and regulations in the industry and understanding of compliance and security issues in the customer's business environment
  • Willingness to travel to customers sporadically
Benefits
  • Flexibility: We offer flexible working hours, part-time options, home office, or unpaid leave
  • Extra vacation days: Your well-being is important to us. In addition to your regular vacation days, you can activate an additional paid vacation week per year
  • Parental leave: We welcome your offspring and support you with extended maternity or paternity leave
  • Pension fund contribution: We offer attractive pension fund solutions in terms of amounts and benefits
  • Annual training budget: We believe in continuous development and are happy to invest in your professional and personal growth. Each Netceterian has an annual budget to attend conferences, courses, lectures, or long-term training
  • Food and snacks: We cover the costs for lunch and in the office, you have free access to snacks and drinks