Customer Success Specialist
vor 1 Woche
About the Role
We are seeking a skilled Customer Success Renewal Specialist to join our team at SAS. As a primary contact, you will develop and execute win/win negotiation strategies for complex contract renewals, optimizing contract terms while protecting and enhancing customer trust.
Main Responsibilities
- Serve as primary contact to develop and execute win/win negotiation strategies for complex contract renewals that optimize contract terms while protecting and enhancing customer trust.
- Own, drive and manage the renewals process in collaboration with the account team.
- Ensure successful and on-time renewals for assigned accounts prior to the contract end date and execute all renewal back-end work in a timely manner.
- Present renewal proposal(s) and options to customers and notify them proactively of upcoming contract expiration.
- Partner with Account Executives/CSMs/Enterprise Negotiations, Licensing Operations and Sales Operations to fully understand and develop a clear renewal strategy for each customer ahead of the renewal date.
- Provide rapid, focused response to customer/CSM requests, including sales processing procedures.
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
- Secure and validate renewal orders, driving maximum renewal and up-selling from the install base, including confirming delivery of quotes to partners/end customers and facilitating order processing and approval of purchase orders.
Requirements
- Ideal candidate has a bachelor's or master's degree in a technical or business subject (or equivalent qualifications).
- Previous experience in a similar role is preferred.
- Proven record of complex solution selling, negotiation skills, and understanding of software licensing concepts.
- Ability to work independently and interact productively with all levels of staff.
About SAS
We are a leader in data and AI, inspiring customers around the world to transform data into intelligence and questions into answers. We offer a dynamic, fulfilling career coupled with flexibility and world-class employee experience.
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