Founders Associate

vor 4 Wochen

Zürich, Zürich, Schweiz PastaHR Vollzeit
About the Role

We are seeking a highly motivated and experienced Founders Associate to join our team at PastaHR. As a key member of our team, you will be responsible for driving customer success and ensuring that our customers achieve their goals with our platform.

Key Responsibilities
  • Captain the Customer Success Ship: Take ownership of the Customer Success function at PastaHR, ensuring that our customers receive exceptional support and guidance throughout their journey with us.
  • Innovate with Passion: Infuse fresh ideas and spearhead projects to continuously enhance our customer experience, driving customer satisfaction and loyalty.
  • Champion Customer Needs: Swiftly address customer inquiries and resolve issues, translating customer feedback into actionable insights to shape the direction of PastaHR's product and internal priorities.
  • Onboard with Excellence: Guide new and existing customers through their PastaHR journey, ensuring they unlock the full potential of our platform with ease and enthusiasm.
  • Cultivate Lasting Relationships: Build and nurture deep, trust-based relationships with customers, becoming their indispensable ally.
  • Propel Growth: Discover and capitalize on opportunities for upselling and cross-selling, driving our success and that of our customers.
  • Track Success: Monitor customer satisfaction and success metrics, celebrating wins and continuously striving for improvement.
Requirements
  • Educational Background: Completed a Bachelor's degree in a relevant field.
  • Relevant Experience: Experience in tech/startup, consulting, IB, or a similar field is required.
  • Engagement: Track record of extracurricular engagement (e.g., side projects, sports, social initiatives).
  • Communication Skills: Excellent verbal and written communication skills in German and English (French, Italian, and any other languages are a plus).
  • Versatility: Extremely versatile and ambitious.
  • Business Acumen: Strong business acumen and a flair for B2B consultative solution selling.
  • Passion: Passion for entrepreneurship, technology, and innovation.
About PastaHR

PastaHR is a dynamic and young company that is passionate about innovation and customer success. We are committed to creating an inclusive environment for all employees and are an equal opportunity employer.

We are looking for a talented and motivated individual who is passionate about customer success and is eager to join our team. If you are a team player who is not afraid to take on new challenges and is passionate about driving customer success, we encourage you to apply for this exciting opportunity.

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