Customer Success Renewal Strategist

Vor 5 Tagen

Zürich, Zürich, Schweiz SAS Vollzeit

We're seeking a skilled Customer Success Renewal Specialist to enhance our customer retention and renewal strategy. The ideal candidate will design and implement programs that optimize our customer relationship strategies, boosting both the effectiveness and efficiency of our loyalty and retention initiatives.

Key Responsibilities:

  • Develop and execute win/win negotiation strategies for complex contract renewals that optimize contract terms while protecting and enhancing customer trust.
  • Own, drive and manage the renewals process in collaboration with the account team.
  • Ensure successful and on-time renewals for assigned accounts prior to the contract end date and executing all renewal back-end work in a timely manner.
  • Present renewal proposals and options to customers and notify them proactively of upcoming contract expirations.
  • Partner with Account Executives/CSMs/Enterprise Negotiations, Licensing Operations and Sales Operations to fully understand and develop a clear renewal strategy for each customer ahead of the renewal date.
  • Provide rapid, focused response to customer/CSM requests, including sales processing procedures.
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
  • Secure and validate renewal orders, driving maximum renewal and up-selling from the install base.

Requirements:

  • Bachelor's or master's degree in a technical or business subject.
  • Previous experience in a similar role.
  • Proven record of complex solution selling.
  • Negotiation skills.
  • Understanding of software licensing concepts and procedures.
  • Ability to work and learn independently, with strong interaction skills.
  • Understanding of strategic sales techniques and principles, specifically in the hardware and software industry.

We offer a hybrid work environment and a dynamic, fulfilling career coupled with flexibility and world-class employee experience.

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