Technical Support Specialist
vor 1 Woche
About Swissquote
We are the Swiss Leader in Online Banking, providing trading, investing, and banking services to over 500,000 clients through our performant and secured digital platforms.
Our team of over 1,000 employees work in a flexible environment, without dress code, and in multicultural teams. They have a huge impact on the industry, growing their skills portfolio and boosting their career in a fast-paced environment.
We are an equal opportunity employer, welcoming candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.
About the Role
To ensure uninterrupted service to our clients, you will be responsible for monitoring, troubleshooting, and actively maintaining all our products and services. You will need to follow our internal procedures and escalate issues in a timely manner.
You will also be responsible for accurately recording all incidents in our internal systems and actively following up with other departments to ensure a smooth and rapid resolution of any incidents.
The position requires the candidate to demonstrate level 1 to 3 support capabilities, including responding to telephone calls and email inquiries from partners.
Requirements
- A good working knowledge of Linux and Microsoft Windows system administration is essential.
- Knowledge of JIRA and other tracking tools, as well as Java-based applications, would be beneficial.
- You must demonstrate analytical and troubleshooting skills and have the desire to continue investigations until the true source of the problem is identified.
- Knowledge of Grafana/Python or any other code/script would be a plus.
- You must be fluent in English and French.
- This position is ideal for someone who is proactive and interested in learning more about finance and technology.
Additional Information
SQ3
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