Rooftop Operations Manager

vor 18 Stunden


Zürich, Zürich, Schweiz Mandarin Oriental Savoy, Zurich Vollzeit

Mandarin Oriental Savoy, Zurich is a luxurious hotel located in the heart of the city, offering stunning views of Lake Zurich and a unique rooftop bar experience.

As a Rooftop Supervisor, you will play a crucial role in ensuring the smooth operation of our rooftop bar, providing exceptional guest service, and contributing to the overall success of our team.

About the Role

  • Support the Rooftop Manager in leading daily operations and implementing strategies to enhance guest satisfaction.
  • Oversee the efficient execution of service processes on the rooftop bar, ensuring seamless communication among team members.
  • Guiding and motivating the service team during shifts to maintain high-quality standards.
  • Providing personal care and attention to guests to create outstanding experiences.
  • Training new team members and contributing to team development.
  • Assisting with roster creation and task coordination within the team.
  • Ensuring adherence to quality standards and handling guest feedback professionally.
  • Collaborating closely with other departments to enhance guest service.

Your Profile

  • Completed vocational training in gastronomy or hospitality, ideally with initial experience in a similar role.
  • A passion for guest service and a commitment to high-quality standards.
  • Team spirit and the ability to motivate and guide a team.
  • Flexibility and resilience, including availability for evening, weekend, and holiday shifts.
  • Organizational skills and a structured approach to work.
  • Friendly and polished appearance with excellent interpersonal skills.
  • Very good German and English skills; additional languages are a plus.
  • Strong computer skills and experience with POS systems.

We Offer

  • Rabatte auf Hotelaufenthalte und F&B in der gesamten Gruppe
  • Anerkennungs- und Belohnungsprogramme für Kollegen
  • Spannendes Angebot an Schulung- und Entwicklungsprogrammen
  • Weltweite Aufstiegs- und Versetzungsmöglichkeiten
  • Veranstaltungen und Wellness-Programme für Kollegen

About Our Benefits

We offer world-class benefits to support your career growth and well-being, including:

- Discounts on hotel stays and dining across the group

- Colleague recognition and reward programs

- An exciting range of learning and development programs

- Opportunities for promotion and transfers worldwide

- Colleague Social events and Wellness programs

The estimated salary for this position is CHF 60,000 - CHF 80,000 per year, depending on qualifications and experience.


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