Rooftop Operations Manager
vor 18 Stunden
Mandarin Oriental Savoy, Zurich is a luxurious hotel located in the heart of the city, offering stunning views of Lake Zurich and a unique rooftop bar experience.
As a Rooftop Supervisor, you will play a crucial role in ensuring the smooth operation of our rooftop bar, providing exceptional guest service, and contributing to the overall success of our team.
About the Role
- Support the Rooftop Manager in leading daily operations and implementing strategies to enhance guest satisfaction.
- Oversee the efficient execution of service processes on the rooftop bar, ensuring seamless communication among team members.
- Guiding and motivating the service team during shifts to maintain high-quality standards.
- Providing personal care and attention to guests to create outstanding experiences.
- Training new team members and contributing to team development.
- Assisting with roster creation and task coordination within the team.
- Ensuring adherence to quality standards and handling guest feedback professionally.
- Collaborating closely with other departments to enhance guest service.
Your Profile
- Completed vocational training in gastronomy or hospitality, ideally with initial experience in a similar role.
- A passion for guest service and a commitment to high-quality standards.
- Team spirit and the ability to motivate and guide a team.
- Flexibility and resilience, including availability for evening, weekend, and holiday shifts.
- Organizational skills and a structured approach to work.
- Friendly and polished appearance with excellent interpersonal skills.
- Very good German and English skills; additional languages are a plus.
- Strong computer skills and experience with POS systems.
We Offer
- Rabatte auf Hotelaufenthalte und F&B in der gesamten Gruppe
- Anerkennungs- und Belohnungsprogramme für Kollegen
- Spannendes Angebot an Schulung- und Entwicklungsprogrammen
- Weltweite Aufstiegs- und Versetzungsmöglichkeiten
- Veranstaltungen und Wellness-Programme für Kollegen
About Our Benefits
We offer world-class benefits to support your career growth and well-being, including:
- Discounts on hotel stays and dining across the group
- Colleague recognition and reward programs
- An exciting range of learning and development programs
- Opportunities for promotion and transfers worldwide
- Colleague Social events and Wellness programs
The estimated salary for this position is CHF 60,000 - CHF 80,000 per year, depending on qualifications and experience.
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