Senior Retail Operations Manager

vor 7 Stunden


Zürich, Zürich, Schweiz Gi Group SA Vollzeit
Job Description

We are seeking a highly skilled Senior Retail Operations Manager to oversee the luxury watch flagship store in Zurich.

About the Role

As Senior Retail Operations Manager, you will be responsible for managing all aspects of the store, including operations, customer experience, and team development. You will lead a team of Sales Associates, develop their skills, drive sales performance, and maintain high standards of service and presentation.

Key Responsibilities
  • Leadership & Team Management:
    • Hiring and training in cooperation with HR
    • Team development and scheduling
    • Ensuring team well-being and managing cases
  • Sales & Profitability:
    • Achieving sales targets and analyzing sales data
    • Tracking key sales metrics
  • Operational Excellence:
    • Managing inventory and orders
    • Ensuring store maintenance and compliance
    • Preventing losses and ensuring safety at the loading point
  • Customer Service:
    • Resolving complaints and using feedback for improvements
    • Ensuring high standards in store presentation
  • Event Planning:
    • Planning and executing events to drive traffic and sales
    • Coordinating with marketing and other departments
  • Industry Awareness:
    • Staying informed about watch industry trends and innovations
    • Implementing new practices to maintain competitiveness
Requirements

To succeed as our Senior Retail Operations Manager, you should have:

  • Degree in Business Administration, Retail Management, Marketing, or related field preferred
  • Proven senior retail management experience
  • Demonstrated leadership and team management skills
  • Strong track record in driving sales and achieving targets
  • Experience in store operations, inventory management, and customer service
  • Exceptional customer service commitment and sales skills
  • Strong organizational, problem-solving, and decision-making abilities
  • Excellent communication and interpersonal skills
  • Proficiency in retail management software, POS systems, and Microsoft Office Suit
Salary and Benefits

The estimated salary for this position is between 120,000 CHF - 180,000 CHF per annum, depending on experience. Additional benefits may include health insurance, pension plan, and professional development opportunities.



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