Customer Satisfaction and Communication Marketing
vor 7 Monaten
MOVU is a Zurich-based startup that is shaking the moving and cleaning market. We take on every challenge in this field to make our customers' experience as pleasant as possible.
Our team is made up of 40 people, 25 of whom are based in Zurich. We're young, dynamic, and focused on the most important objectives: fun, performance, and creativity. We are looking for a motivated individual to join our Marketing and Communication team.
Tasks
You will be able to support a proactive and dynamic team on a daily basis. Your main objective will be to take charge of the various surveys sent to our customers in order to contribute to the continuous improvement of our services. You will also be able to take part in setting up surveys in the removals field, improving our online moving shop, and many other projects linked to our Marketing and Communications department.
**You will be active in the following areas**:
- Sending out customer satisfaction surveys and analyzing data
- Development and analysis of surveys on swiss moving habits
- Supporting the implementation of internal and external communication strategy (social networks, blogs and other media)
- Defining areas of improvement in our customer communication in collaboration with our Product team
- Strong internal communication with our Customer Service team in order to understand and enhance our customers experiences
**Requirements**:
You benefit from your open and honest personality, work hard and are willing to invest in your personal development as well as the improvement and development of the company. Curious and open-minded, you work accurately and reliably. Your field of expertise is as follows:
- Analytical mindset
- A strong affinity for communication
- Quick understanding and good adaptability
- High degree of initiative and ability to work independently
- Strong affinity with the web and new technologies
- Strong written communication skills
- Ability to analyze data and derive insights
- Ability to work in a team and collaborate with different stakeholders
- C1-C2 level in English and German required, knowledge of French is a plus
**Benefits**:
The working hours and work capacity of the contract are flexible and can be discussed with us.
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