Head of Aircraft Management Sales and Customer
vor 7 Monaten
A strategic leadership role directly reporting to the CEO
- A chance to work with a prestigious team in the luxury aviation industry
- A vibrant, international workplace in the scenic city of Zurich
Join our client, a** leading innovator in the luxury aviation industry**, renowned for its excellence in providing bespoke aircraft management solutions and superior customer experiences. The company's commitment to luxury, safety, and impeccable service sets it apart as a pinnacle in the realm of personalized aviation.
- **Department**:Aircraft Management Sales
- **Role**:Head of Aircraft Management Sales and Customer Service
- **Reports to**:CEO
**Role Overview**:
We are on the hunt for a Head of Aircraft Management Sales and Customer Service, a **key leadership role designed for a dynamic and experienced leader in the business aviation sector.** Your role will be pivotal in driving the company's sales and customer service teams towards achieving unparalleled success.
Given the strategic importance of this position, it is essential that the individual not only brings a wealth of experience and a proven track record of success but also embodies the** leadership qualities** necessary to drive the company's sales and customer service teams to new heights.
The role requires the **willingness to relocate to Zurich**, as the job will be based at the company's Swiss headquarters.
**Description of Function**:
The Head of Aircraft Management Sales is responsible for the implementation of company's sales initiatives for managed aircraft opportunities, while also playing a crucial role in overseeing and enhancing the current customer relationship operations, supervising the Customer Success function.
**Responsibilities**:
- Develop and implement effective sales strategies to secure new aircraft management contracts, focusing on maximizing revenue and expanding the company's market share.
- Lead and motivate the aircraft management sales initiatives throughout the organization.
- Fostering a culture of excellence and continuous improvement withing the aircraft management business.
- Build and maintain strong relationships with aircraft owners, aircraft managers, brokers, private wealth management offices, financial institutions, and other industry stakeholders to identify new business opportunities and enhance the company's industry presence.
- Work closely with the customer success team to ensure that client relationships are managed effectively, ensuring high levels of customer satisfaction and loyalty.
- Oversee the customer success function, implementing best practices and processes to enhance customer experience throughout the client lifecycle.
- Provide expert advice and consultancy to clients on aircraft management solutions, leveraging in-depth knowledge of the aviation sector and market trends.
- Collaborate with the marketing team to create compelling sales materials and campaigns that effectively communicate the company's value proposition.
- Represent company at industry events, conferences, and networking functions, enhancing the company's profile and developing new business opportunities.
- Prepare and present detailed reports on sales performance, market analysis, and business development strategies to senior management.
- Ensure offers and contracts are well designed to attract customers, protect the company, and ensure suitable financial return.
- Supervise the implementation of each contract, from signature to aircraft entry into service and beyond, so that both parties will have a clear understanding and agreement about the contents.
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